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“Great food and better banter!”
Review of Marina Cafe - CLOSED

Marina Cafe
Price range: $7 - $13
Cuisines: Cafe
Restaurant details
Reviewed September 15, 2013 via mobile

Went into the marina cafe as I'd been recommended the pizza's by a friend. Ordered four pizzas so had to wait about fifteen/twenty minutes for them (will know to phone ahead next time!) but the hilarity from the owner Lorena made the wait entertaining to say the least!! Lovely woman and the banter between her and other owner Roberto (brother I presume?) was brilliant! Don't understand other comments about staff relations as there was lots of laughter and chat between owners and staff! Pizza's were classic crispy Italian and extremely good value! Will definitely be back for another 12" chorizo and red onion!

Thank KarenDunlop_1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto c, Owner at Marina Cafe, responded to this reviewResponded September 18, 2013

Thank you for your positive comment . im glad you enjoyed our pizzas . It is always best to phone your order in so you dont have to wait. hope to see you back soon , next time you are in let us knw that you left a comment on trip advisor .

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Reviews (42)
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17 - 21 of 42 reviews

Reviewed July 15, 2013

Come on guys. All we ask for is crunchy chips, ya know? They were just soggy and bad :( Surely thats the one job you should do best! Bah

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1  Thank str1pes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto c, Owner at Marina Cafe, responded to this reviewResponded July 18, 2013

sorry chips were soggy . its not always possible to get them crispy i have been in the business for over 25 years .chips will fry up crispy if served straight out of the pan once in the heater it depends on the quality of the potato they sometimes can go brown or soggy quickly . I can only apologise for the poor quality you received . I hope in future if you try us again i can offer you chips straight out the pan you will see the difference.

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Reviewed June 26, 2013

Looking at other peoples reviews I can understand what they mean about food sometimes not being its best and staff being picked on in a way but on a whole it is a lovely place the food is good aslong as the chips etc are cooked to order and the staff on the whole seem to have a good relationship with owners even if there is conflict at time its the same in any business, the family and staff are all lovely and their icecream is the best in troon! On the whole a good experience

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Thank goooood1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto c, Owner at Marina Cafe, responded to this reviewResponded July 3, 2013

Thank you for your comments . we do try our best and it is always better to cook food to order but sometimes in busy times we have to cook a extra to cope with the queues, then it could dry out and not be as good i can only apologise . our policy is that if a customer is not satisfied with their order they should return it for a full refund or replacement. Thanks for understanding how stressful catering is. we do have a good relationship with our staff and they enjoy working here , sometimes we do have to get on to them as they do make mistakes everyone is only human including the management . Thanks for your comments on our ice cream being the best in Troon . hope to see you soon.

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Reviewed June 8, 2013 via mobile

If the woman behind the counter focused as much on food as she did on shouting at the young trainee, maybe would be edible. Wouldn't serve their muck to a dog. My wife is ill after eating in this rat hole

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Thank Travellate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto c, Owner at Marina Cafe, responded to this reviewResponded July 3, 2013

The woman is my sister .
Iam sure she wasnt shouting at the trainee she would have been trying to get the staff to work properly as they have been trained . as for thre food not being edible i cant comment on that as i was not working the day you were in , if however you had brought the food back my sister would have offered you a full refund or cook you your order again.
We are not a rat hole our prenises are clean and we conform to all the hygiene laws and pass every inspection . Running a business like ours or any catering trade is stressfull we strive for perfection but we are only human and mistakes are made thank fully not very often as anyone can see most of our comments are possitive and we have many regular customers who would agree.

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Reviewed June 8, 2013 via mobile

Stopped here by chance to have dinner on the way home from a day at the beach. For such a small, busy cafe it helps to have a little bit of organisation. The poor staff were being bombarded with demands from the owners who were extremely patronising to junior staff members trying their best to serve customers. They would speak first in English and then to each other in Italian which gave the inpression that they were either talking about staff or customers. Extremely rude. No proper production line in operation and led to confusion over orders. We ordered 3 pizza suppers, which all be it is not the healthiest of snacks, which arrived with the batter undercooked, soggy and dripping in grease. Totally disgusting, overpriced at £5.00 each and not worth the wait and uneasy atmosphere that awaited customers. Even having left the cafe to eat outside, we could still hear the female "boss" giving staff a hard time inside. She could probably be heard from the beach 1km away. Thankfully this was a one off visit but how people could rate the food or "friendly atmosphere" is beyond me. It reminded me of a venue you would see featured on Ramsay's Kitchen Nightmares. Sorry if that sounds harsh but that is a true reflection of our experience today.

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1  Thank Dru1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto c, Owner at Marina Cafe, responded to this reviewResponded September 22, 2013

Im sorry you didnt enjoy your experience at THe Marina Cafe.
If there was something wrong with the food you should have brought it back i would have fried you fresh again or given your money back . I do recall that day it was very busy when you came in sometimes there is confusion ,food businesses dont always run smoothly ,i can assure you that 99% of the time they do. As for speaking in Italian my Brother in law was working that night his english is limited at the moment.I can assure you we would never talk about staff or customers behind their back in Italian.
My sister is loud when she speaks this is part of her character the staff and customers love this about her and she wasnt giving the staff a hard time. If the staff would do what they are taught in training things would run smoother but we are all just human at the end of the day staff and owners so we can all make mistakes .
One last thing i think you will find that our prices are competitive with other similar establishments nearby sometimes even 20p or 30 p cheaper for similar products.

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