The thing that makes this hotel is the staff - they can't do enough for you. We booked a spa break on the hotel website but it didn't book what we chose, and although this ended up costing us more than we thought, we needed time away so chose to go ahead. We were allocated a corner, top floor room as it was the only one with a shower cubicle (as opposed to a shower over bath as I'm unable to step into a bath), and fitted the bill for our leisure club upgrade. We couldn't have asked for any more. It was spacious, had a huge bed, quiet and warm (we stayed in November) with good in-room amenities. A couple of small issues at the beginning of our two-night stay were dealt with professionally and quickly by reception staff, and they showed concern for my reason for walking between crutches at the time. Our package included 2 x mini spa treatments each, which were bookable on arrival and with no problems. Reception were good enough to offer a money-off voucher for an additional treatment after I enquired about a voucher I had which wasn't valid for the spa. We had a DBB package and the food did not disappoint, as well as the restaurant team. On our second night in the restaurant we asked (tentatively) if the heat could be turned up a little and this was seen to swiftly. If you're interested, have a look at the paintings in the restaurant - we thought they were particularly unique. The bar was warm, welcoming and that's just the atmosphere. The bar staff were knowledgeable and friendly, and again were genuinely concerned as to the requirement for the crutches. Other regular guests were friendly which only added to the homely atmosphere of the hotel. Newspapers were delivered for us as requested, and the young-at-heart concierge was a hoot!
As I was unable to swim due to injury at the time of our visit, I was particularly looking forward to using the Jacuzzi. Disappointingly, this was out of order and my husband got talking to a regular who said this was common. I don't think it's unreasonable to expect facilities to be in working order and made a point to mention this. The water in the swimming pool was (in our opinion) too cold for a leisure pool and the ceramic at water level showed definite scum marks. It was clear that the pool area is not a priority for housekeeping - as the ground is at eye level for me whilst in the water, I could also clearly see fluff and general muck along the poolside area. The leisure staff saw my disability upon entering the club area and offered us both the use of a family changing room - very much appreciated as I was particularly unsteady without my crutches and was grateful for my husband's help. Another reference to the staff there - always on the lookout to help in my opinion.
We didn't go golfing or even leave the hotel during our break so can't comment on the nearby area. It was a lovely, relaxing break during which we were looked after and fed well. Exactly what we were looking for (bar the dodgy pool!)
- Official Description (provided by the hotel):
- The Marine Hotel Troon is a four-star luxury hotel overlooking the 18th hole of the Royal Troon golf course on the stunning Ayrshire coast, just 30 miles from Glasgow. With 89 bedrooms, including four suites and 12 deluxe rooms, it has magnificent views over the Firth of Clyde to the Isle of Arran and is the ideal location to explore Dundonald Castle, Dean Castle Country Park and Burns Cottage. With the new Truin restaurant, beautiful seaside location, and a brand new gym, swimming pool, jacuzzi, sauna and steam room, it's the perfect place to unwind and get away from it all. ... more less
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- Also Known As:
- Barcelo Troon
- Marine Hotel Troon
- Marine Troon
- Hotel Marine Troon
- The Marine Hotel Troon, Scotland