Like Anne below we booked this hotel months ago via booking.com. On arrival we were also told that there was a wasps nest and were moved to the awful Highlands Hotel. Had I known what awaited us I would not have accepted the compensatory bottle of wine. We later found out that the wasp story was a barefaced lie! What had actually happened was that oil workers were staying in our rooms and double occupying them. Obviously this was good business for the hotel but in terms of customer service was appalling. It was a busy weekend due to the Runrig event so we had no alternative but to accept our fate. As soon as I saw our room at the Highlands Hotel I sent a complaint, not surprised they haven't replied. They're either too embarrassed or more likely don't care.
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- Also Known As:
- Strathpeffer Hotel Scotland