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“Wasp nest was a lie!”
Review of Strathpeffer Hotel

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Strathpeffer Hotel
Ranked #6 of 7 Hotels in Strathpeffer
Reviewed August 14, 2013

Like Anne below we booked this hotel months ago via booking.com. On arrival we were also told that there was a wasps nest and were moved to the awful Highlands Hotel. Had I known what awaited us I would not have accepted the compensatory bottle of wine. We later found out that the wasp story was a barefaced lie! What had actually happened was that oil workers were staying in our rooms and double occupying them. Obviously this was good business for the hotel but in terms of customer service was appalling. It was a busy weekend due to the Runrig event so we had no alternative but to accept our fate. As soon as I saw our room at the Highlands Hotel I sent a complaint, not surprised they haven't replied. They're either too embarrassed or more likely don't care.

Room Tip: Don't book there, you're not likely to even end up staying there and the alternative is drea...
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Stayed: August 2013, traveled as a couple
9  Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 - 108 of 223 reviews

Reviewed August 12, 2013

Booked room 8 months ago through booking.com. On arrival, during an exceptionally busy weekend, we were told they'd been trying to phone me for 2 weeks to say there were room 'issues' ('wasp nest'). We discovered that at least 4 other couples were also moved to stay at the Highland Hotel (a large impersonal hotel) next door.

None of the couples moved was happy and all of us, individually, complained about the room quality, and the atmosphere in the Highland Hotel which is aimed predominantly at coach parties and does not cater well for individual travellers.

The reception staff at the Strathpeffer hotel were friendly (and bottles of wine were given as a form of compensation) but they were unable to provide us with any suitable alternative to the Highland Hotel due to a very large music festival. On our second visit to comment on our disappointment, the receptionist did admit that overbooking at Strathpeffer Hotel was fairly commonplace and that there was an arrangement with the Highland Hotel to take the overflow.

So what you see is not necessarily what you get.

Room Tip: we did not get to stay here (see review for Highland Hotel, Strathpeffer)
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  • Stayed: August 2013, traveled with friends
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7  Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

My husband walked in and asked if had any rooms and we got one no problem it was amazing staff could not do enough for us I'd go back in a Minute food was great the place was clean lovely and relaxing just what we needed .

Room Tip: Does not have a swimming pool but we did not care if you wanted to keep fit there are bikes to hire...
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  • Stayed: August 2013, traveled as a couple
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1  Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

First on the scene , an old hotel. very shabby outside with dirty filthy water in pond and unkept gardens. Filthy curtains hanging on windows. Hotel staff very pleasent and helpful.
Our room was ok but would have expected a lot more. Food was terrible. All thrown together and either overdone or hit and miss on food that didnt go with one another. Was frozen veg most of the time cold. If i was to go to Strathpeffer again , would definately choose a better hotel. Village is Beautiful with pipers playing every saturday at 8 in the evening. Golf course up the road and very nice places to have coffee in such as the old railway station.

  • Stayed: June 2013, traveled on business
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6  Thank Bournemouth963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

My wife and i went on a National coach tour and after reading the reviews were expecting a bit of a dive. The tour itself was brilliant and we realy enjoyed it. The check in was quite smooth,and the room was adequate and most of all it was clean with bedding being changed daily. The Bathroom was quite small and the Shower over the Bath was only about 2 feet above the Bath with no screen or anything rendering it useless.My wife had to return her meal on 3 occasions as it was not warm enough.The staff were quite friendly and the entertainment on an evening was good.The bitter in the bar was well kept and was not a bad pint of Tetleys.Breakfasts were good although sometimes not as warm as they should be,and one dissapointment was that there were no Kippers on the menu which i would have thought there would be being in Northern Scotland, I heard them being asked for a few times.After all that the Hotel is in a wonderfull Village and settings and we had really good weather so that made up for the down side and so enjoyed it.

Room Tip: Front rooms seem to be the best
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  • Stayed: June 2013, traveled as a couple
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2  Thank KeithVi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

the staff are the only thing this hole has going for it.
Rooms very dated, decor is old.
Food DISGUSTING they must be buying in the cheapest ingredients (Lidl?) and the chef/cook cannot cook meat over done veg either over or under cooked, then breakfast, cheap sausages, cheap fatty bacon, cheap beans, cheap orange. I feel sorry for the nice oil workers staying here.
I cannot honestly find a positive thing to say about this lovely old building (apart from the staff)
Avoid at all costs!!!!

  • Stayed: July 2013, traveled solo
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5  Thank Vicky_K186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

If we had not been captive at this hotel on a national coach holiday we would have been out of there like a shot. Although the room we had was clean the evening meals were DISGUSTING
and don't be tempted by the [ everythings fresh and locally sourced] because all we had was frozen and cheap and nasty.
I complained to the staff but all I was offered was more of the same.
I also have complained to the coach company and their reply is that all they have had is compliments about this hotel, they obviously have not read these reviews.
Breakfasts were ok!!!!!!

  • Stayed: July 2013, traveled as a couple
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6  Thank 711steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Strathpeffer Hotel

Address: The Square | Iv14 9df, Strathpeffer IV14 9DW, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Ross and Cromarty > Strathpeffer
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Strathpeffer
Price Range: $51 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Strathpeffer Hotel 2*
Number of rooms: 54
Reservation Options:
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Also Known As:
Strathpeffer Hotel Scotland

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