Weekend stay started well with a nice welcome at reception and being advised we’d been given an upgrade to what turned out to be a very large room, comfortable and well furnished, but ruined by a very dirty bathroom mirror and shower curtain that needed to be replaced. Service at dinner was poor. Firstly our pre-booked dinner was put back 30 mins to allow a coach party to be seated, the hotel should value all its customers equally rather than neglect couples in favour of coach parties. Service was slow, haphazard and could tell the male waiter cared very little for his guests and providing more than one menu for the table seemed too much to ask. Food was ok, prices not too bad with set price menu. Poor service repeated at breakfast when the staff did not offer us tea, coffee or toast and we were left to select from the buffet. Cooked food was decent quality. Next morning when we were offered tea and coffee we asked if we could order from the breakfast menu and the waiter reluctantly allowed us to do so, which was such a shame as the food that came – french brioche toast, bacon and maple syrup and poached eggs – was really good and the hotel should improve its service and promote what is a really good breakfast offering. Very few/no facilities in the hotel, though there is a cinema room in the hotel with daily films. For a very overpriced £100 a night the hotel has to do much better and dramatically improve the service which discourages you from returning.
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- Also Known As:
- Ben Wyvis Strathpeffer
- Hotel Ben Wyvis
- Ben Wyvis Hotel Strathpeffer, Scotland