My friend and I spent 5 days in Mackay's hotel and Spa as part of a David Urquhart tour and I have to say it is definitely caught in time warp!! On arrival we were met by a very inefficient Manageress who directed everyone to their rooms. She started off by calling out peoples names then seemed to get bored and left the rest of us to take the initiative and get off coach to ask for our keys
My friend and I were allocated rooms 14 and 15 (this being a twin room). On opening the door to my single room I found although small it was only for 4 nights so adequate. This however was the best feeling I could have about it as once I was inside the full extent of neglect was very obvious. The carpet had not been hovered and as well as being filthy it was covered in crumbs. The base of the bed had a very suspect stain on it which I was afraid to investigate too much!! The television was an old fashioned analogue one with cables hanging all over the place and plugged in to an adaptor on the floor. it was impossible to watch as there was constant "snowing" on screen and only channel available was BBC. I have never even experienced this abroad and to think I was in another part of Scotland it was extremely disappointing. It had not been electrically checked since 2010,which given that a Health and Safety audit was being carried out whilst we were there was a shocker. The bedroom window was jammed open so had it been cold weather it might have posed a problem.
I spoke to the Manageress about the carpet and requested that it be cleaned before! I went back into it. There was no apology and no reaction at all, although when I went back up after dinner it had been cleaned, but that was the last time!
The breakfast was adequate but service was a hit or a miss. Dinner was a great disappointment, with only the first night being enjoyable. We were served cottage pie which was the cheapest mince available and potatoes which should have been mashed but were lumpy and unappetising. Desserts were a joke and almost everything was either from a tin or prepacked.. Thankfully I made sure I ate at lunchtime.
Entertainment was very good all four nights and we enjoyed it very much with even the Manageress joining in on the last night but only because she had a French party in as u until then she had ignore our coach load.
I can't speak for the pool and facilities there except I know the Jacuzzi was out of order.
I definitely would not recommend this hotel to anyone.
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- Also Known As:
- Mackays Hotel Strathpeffer
- Mackay's Hotel Strathpeffer, Scotland