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“Some good things some tired ones”
3 of 5 bubbles Review of Mackay's Hotel

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Mackay's Hotel
Ranked #3 of 7 Hotels in Strathpeffer
Paisley, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Some good things some tired ones”
3 of 5 bubbles Reviewed July 23, 2013

Went to Mackay's with a coach trip for our Anniversary. Friday 19th July to Monday 22nd July 2013.

Reception & Sitting room furniture and general appearance very tired and uncomfortable. Dinning area compact and a bit dated. Food very basic. Longe Bar dated and tollets a bit smelly....Dampness I think.
The first room we were given room 31 to entrance and hallway smelt of dampness, we had no proper shower so I went to reception and complained, they were good enough to change our room which was much better all round so I can't complain about our room 12.
The entertainment wasn't up to much. All that said the weather was great. Although Strathpeffer is small you can have a nice look around. Victoria train station lovely (old train station with lovely cafe and other small shops. Bowling club, Pavillion. We still managed to enjoy our stay with excursions to Inverness & Ullapool which were great not to be missed. The People of Strathpeffer were all very friendly and if you were out walking always said hello. Mackay's also have a swimming pool and Spa howevr as our time was limited I didn't manage to use this, was told it was nice and not busy.

Room Tip: Have advised which room to avoid 31 and which was nice 12.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lifesforvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Gloucester, Virginia
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

No big deal. Lackluster. Food OK served with the same attitude. No one seemed to care about much but resetting the table for breakfast. We had Pork Loin probably left over from the previous day. Good Ice cream. No beer. All in all, quite Disappointing.

  • Stayed July 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank Speckul8r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 12, 2013

We stayed in Mackay's Hotel for two nights in July 2013. We were unimpressed.

The hotel foyer had an extremely unpleasant, cloying smell - I think perhaps it was stale beer. It was very strong and dissuaded us from visiting the bar.

Our room was disappointing. We had requested a double room but were given a twin room; we pushed the beds together but one of them was a couple of inches higher than the other. The room had one chair for two people. The windows were sash windows that proved extremely difficult to open; there were old cobwebs in the muntins. One window overlooked the roof of the hotel, which had a dirty shoe lying on top of it. We were given unwrapped bars of soap - not very sanitary. There were numerous notices and warnings plastered on the walls, which detracted from the already mediocre appearance of the room.

A fire alarm sounded at around 8:30 on the Saturday morning. The alarm stopped after a couple of minutes while we were evacuating the hotel. We were given no explanation at any time as to whether this was a drill, a technical fault or an actual fire.

The breakfasts were reasonable, although the staff twice took away our food before we were finished without asking first.

The saving grace of the hotel might have been it's spa (pool, jacuzzi, sauna, steam room), which was very nice and empty but for us. However, the experience was spoiled slightly by a few things: an out-of-tune radio was playing loudly (ruining the ambience), there were no keys for the lockers in the male changing room, and the jacuzzi had a warning on it saying that the water would become caustic every 15 minutes (dangerous for anyone losing track of time!)

Overall, the hotel was fairly tired and felt unloved and half-hearted. As it was not especially cheap, I'd consider it a disappointment. I appreciate that updating the decour, etc, of small hotels takes money that the owners might not have, but there's no excuse for a hotel to be dirty and bad smelling.

1/5

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 25, 2013

I stayed in room 15,so if you like being woken up by the running of hot water @ 06.30 then this is it, if that fails then you will have the ghost whistler who walks around the hotel grounds making songs up with his sheeraby feerawah tones only known to himself what they are

We arrived at the hotel around 18.00 hours to be told that the lodge attached to the hotel is where the "entertainment was", the smell of dampness and the lack of any entertainment told a different story

The breakfast was a choice of hard poached eggs,of which really baffled me as to why you could do that in an hour window of breakfast, a poor fry up of cheap sausages and a willingness to move you around the restaurant even though it was quiet
I had a hose attached to two taps which the hotel claimed to be en suite facilities

The good point about this hotel was the pool sauna and steam room
Would i go back probably not unless of course i was a star in the new movie

Room Tip: Avoid Room 15
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 355Billy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

hi , just back from strathpeffer where i visited mackays hotel with david urquhart travel. i would recommend this short break to everyone, david urquhart provided all coach travel with 2 trips out + dbb at mackays hotel during our 4 day stay for only £89. the hotel maybe was a wee bit tired but staff / food / cleaning were excellent + you also had a wee swimming pool /steam room/ sauna / gym. the coach driver was brilliant he made the break even better, for £89 i don`t know how they do it !!!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed June 3, 2013 via mobile

Love the two David Urquhart awards handed to his own Hotel,Priceless.
One one and only good point is very attentive staff o and sorry the good
Food.
This hotel is old and dated and need major investment.
Just remember you get what you pay for and for an Urquhart hotel that
Ain't much.

Stayed June 2013, traveled on business
Helpful?
3 Thank hotscotjimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peebles, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 3, 2013

This 4 night break was on the whole very good value. Staff were friendly and hard working, (particularly the dining room staff) . Food was generally tasty and well cooked and our bedroom was large, clean and adequately equipped.
However on the downside, the domestic staff need to be more on the ball when servicing rooms. Several light bulbs were broken or missing in our room and on arrival there was no toilet roll in the bathroom. After 2 days, we left our bathtowels in the shower base for replacement(as per instructions) but on returning in the afternoon, they were still lying in the shower. We did get them replaced the following day.
The split up layout of the buildings is not ideal, with reception in a seperate building sharing a room with the public bar used by locals. It is also not popular on a wet day having to go outside to a different building for meals.
Comfortable residents lounges were also in short supply

Room Tip: Travel lodge has most modern facilities but is in a different building to dining room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chappie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mackay's Hotel

Property: Mackay's Hotel
Address: The Square, Strathpeffer IV14 9DL, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Ross and Cromarty > Strathpeffer
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Strathpeffer
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mackay's Hotel 3*
Number of rooms: 54
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Also Known As:
Mackays Hotel Strathpeffer
Mackay's Hotel Strathpeffer, Scotland

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