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“Shearings at Xmas” 5 of 5 bubbles
Review of Bay Highland Hotel

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Bay Highland Hotel
Ranked #1 of 7 Hotels in Strathpeffer
Certificate of Excellence
Douglas, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Shearings at Xmas”
5 of 5 bubbles Reviewed December 26, 2013 via mobile

Going home tomorrow after a fantastic Xmas Stay. All is perfect, the food, the room, the staff who worked tirelessly over the holiday to make our Xmas fantastic. Cannot praise enough. No doubt they will be working over the New Year too, thanks to you all.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank rupertsfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 30, 2013
It’s lovely that you left such positive feedback before finishing your holiday. It’s great to hear you had such a good time. The staff work very hard over Christmas and N. Year and your feedback is appreciated. It’s great to know we are doing a good job.

Hope you had safe journey home. Hope to see you soon.

Kind Regards
Alastair.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Nottingham, United Kingdom
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

what a lovely experience to be staying at the highland hotel in strathpeffer, i could not fault a thing was there monday to friday, a very good menu daily food well presented and cooked, vey attentive staff who delivered a first class service, free daily papers, heating through the night,the bedding nice and clean and serviced daily with free coffee and tea,was also given scones and jam with cream free, breakfast was full english, porridge,cereals, toast, fruit etc etc. i could not fault this place and such a beautiful old scottish building.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank joe w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 30, 2013
Thank you for such a fantastic review. It’s great to hear you enjoyed your stay so much. We work really hard to ensure everyone enjoys their stay and it’s lovely to get such positive feedback.

Hope to see you again soon.

Kind Regards
Alastair.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N.Wales
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 10, 2013

One word...brilliant. The hotel is in a beautiful location. Good rooms with lovely comfy beds and super clean linen. The food chooses were excellent. Above all else I would like to thank the manager and ALL his staff for making our stay so nice. Considering that they had to cope with a power cut which was totally beyong their control we were looked after so well .....it only added to the holiday with a candlelit breakfast. Special mention for Michael at the bar..thank you. I did speak briefly to the manager on leaving the hotel who I believed was there on his day off...putting customers first and mucking in with his staff. Well done - we will be back Steve and Beverly Willims

Stayed December 2013, traveled as a couple
Helpful?
4 Thank furglove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 16, 2013
Dear Steve and Beverly,
Thank you for taking the time to write such a lovely review. It’s great to hear you had such a nice stay.
It’s really nice that you take the time mention the staff. They worked really hard during the power cut and I’m very lucky to have such a good team. Glad to hear to lack of electricity didn’t spoil your holiday.
Hope you’ll come and join us again soon. The lights are on !.
Kind Regards
Alastair.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed December 8, 2013

We were too late to book for the German Xmas Markets so decided to try the Strathpeffer trip with Shearings. We travel to the North of Scotland quite often by car and it is quite expensive so were pleasantly surprised by the great value this trip was. The hotel needs a bit of a makeover but it is clean as was the bedding and towels and the rooms were well heated. We had good well cooked food with a choice and could order a steak or salmon for a supplement. All in all a great trip which would have cost us a fortune if we had travelled to the same areas by car. Well done Shearings and a quick thanks to George the driver.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mkeeno17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 10, 2013
Thanks for your review.
We try very hard to offer great value for money and as you state some of our coach trips work out a lot cheaper than driving, and without the stress.
Great to hear your enjoyed your holiday and George looked you well.

Hope you’ll return soon.

Kind Regards
Alastair.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed December 5, 2013

Although parts of this hotel are a little bit tired, mainly the the carpets in the halls and bedrooms, the first class service and cleanliness more than make up for that. I stayed here in November with five friends dand we all agreed that the staff couldn't do enough for you. The bedrooms are warm, very clean and the bed linen was lovely. The food was hot and plentiful and certainly nothing to complain about and the entertainment was great. All in all a great place to stay as a base to see the highlands and the staff are just excellent.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank djbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 10, 2013
The staff work really hard to try to ensure all of our guests enjoy their holiday and your feedback is appreciated. Great to hear they looked after you well.
You are right about some of the carpets been a little tired. We are refurbishing another nine rooms shortly and completed twelve earlier in the year. With 136 rooms to get round it does take a little while though. On the plus side thanks for letting us know you found the Hotel very clean, enjoyed the food and entertainment.

Hope to see you again soon.

Kind Regards
Alastair.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Cumnock
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 29, 2013

My wife and myself had a long weekend here with some friends travelling with Caledonian Travel.
I am not saying it was the Ritz but for what we paid it was more than acceptable.
Plus Side: Staff were very nice, food was very good and entertainment was passable.
Negative Side: Very cold the first night we were there and as I had been in Ullapoll before the driver got it right only stopping for an hour and half which is enough.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JOEBOY007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 10, 2013
Thank you taking time to write your review.
Great to hear you enjoyed the food and the staff looked after you well.
Sorry about the heating, we had problems with the boilers that were resolved the next day.
Hope you’ll return to join us again soon.

Kind Regards
Alastair.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gateshead, United Kingdom
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed November 27, 2013

We went on 18th November to this hotel. Got there about 5 o'clock and checked in immediately. Room a good size and lovely and warm. There was plenty hot water and although no shower, this didn't present any problems. Lots of storage space and the bed very comfortable and sheets spotlessly clean. Every day we had lovely brilliant white thick soft towels.

We got 4 drinks vouchers per day to use any time between 12 noon and midnight. Drinks on offer were premium brands and the shorts included a mixer as 1 drink. You were also able to upgrade to an extra choice of beers and spirits for either 50p or £1 depending on what you wanted.

There were 4 in our party and we couldn't fault the food. There were plenty of options for both breakfast and evening meal and everything was served to you piping hot. Our waitress was excellent no sooner had you sat down when she was asking you what you wanted to eat. There was a cream tea one afternoon and an extra sorbet course on the menu as the Gala Dinner the same night. We also bought food one lunchtime at it was very nice indeed. The menu was varied with plenty to choose from for snacks and full lunches.

There was no entertainment on the first night as most of the guests were with Shearings (This is a Bay Hotel which is owned by Shearings) Most of the people travelling with them didn't arrive until after 9 o'clock and were still having their evening meal at 10 o'clock. The second night there was bingo and a quiz then a Scottish dance troop performed for us. There was good entertainment on the last 2 nights.

The Highland Hotel has been magnificent in its time and still retains a lot of its original grandeur, beautiful wood panelling and a large sweeping staircase. There was tartan carpet on all of the stairs which just set the scene for a lovely Scottish break.

Strathpeffer itself must has been buzzing in its heyday. There are a few shops, a good museum and the Spa Theatre which has a lovely restaurant. There is also a coffee shop and a shop at the old station.

All in all we had a very good time and would recommend this Hotel to anyone. It was very good value for the price we paid for the whole trip.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alastair-Grantham, General Manager at Bay Highland Hotel, responded to this review, December 10, 2013
Thank you for taking the time to write such a lovely review.
It’s great to hear you had such a good time and enjoyed every part of your holiday.
Hope to see you again soon.
Kind Regards
Alastair.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Highland Hotel

Property: Bay Highland Hotel
Address: Strathpeffer IV14 9AN, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Ross and Cromarty > Strathpeffer
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Strathpeffer
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Highland Hotel 3*
Number of rooms: 131
Official Description (provided by the hotel):
Peacefully set in its own grounds with lovely views over the colourful village square, this chateau style hotel’s traditional features have been carefully retained to strike just the right Highland note. A warm welcoming feeling comes as much from the friendly staff as from the fine wood panelled public rooms which have been carefully preserved. Strathpeffer itself is just steps away from the hotel and is renowned as an attractive Highland spa resort with fabulous Victorian architecture. Be sure to enjoy the scenic views of the village below from the open veranda. The massive peak of Ben Wyvis is the backdrop to this charming village. It’s a perfect base from which to explore Scotland’s dramatic Northern Highlands – mountainous countryside, sparkling streams, waterfalls and golden shores. ... more   less 
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Also Known As:
Highland Hotel Strathpeffer
Bay Highland Hotel Strathpeffer, Scotland

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