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“Unfriendly service - great cabins - follow their rules”

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Lodges on Loch Ness
Certificate of Excellence
edinburgh
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unfriendly service - great cabins - follow their rules”
Reviewed January 30, 2013 via mobile

the place is beautiful but the service is very unfriendly.
We would not wish to return due to bad service. It's a real shame because the place and cabins are lovely just difficult to enjoy them. Introduction to the use appliances was not explained well and spent a lot of Time figuring out how things worked.
A lot of rules that prevent you using hot tubs ect that are well advertised on their web site.
The drive from cabins is not to far from the city centre where It is beautiful.
Make them aware of anything you wish do do before paying money. Ie

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank amazed007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lodgesfoyers, Owner at Lodges on Loch Ness, responded to this review, February 4, 2013
Thank you for your review on our lodges. I am disappointed to learn you feel the service is poor. We do try to ensure that our guests are well looked after, but on the same note we do try to give guests privacy and there own space. We always have a duty manager who will always be at the end of a telephone should a guest have a question or indeed a problem and we will always attend to any needs required.
The lodges all have full instructions on all the appliances, and we do not seem to have any problems with guests not being able to work the appliances, many of which are standard house hold devices and really don't need explaining. However should this of been an issue it would of been quickly explained or demonstrated if required.
The hot tubs, there are a couple of simple rules. These are as follows, you must shower prior to using the tub, the reason for this is to keep the chemical from being contaminated with body sprays, hair sprays and indeed the soap within swimming costumes. This is standard procedure with any type pool as it is when you go to the swimming pool, it's purely a rule for your own protection, dirty water will breed germs. The only other rules are children must be supervised and you are asked not to use the tubs after 11,30pm this is to eliminate the possibility of noise at unsociable hours. We are after all a quite country lodge park not a Club18-30 resort!.... I hope this response is of help to guests reading it, and should you have any questions regards the issues raised please feel free to contact me direct. 01463 239961 or email info@lodgesonlochness.com Kind Regards Callum Munro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Edinburgh
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 30, 2013

We have had another great weekend here, cant fault the staff and service in any way
would recommend for a weekend away, this company also own the pub along the road where
they have live music on most weekends

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank portyEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 26, 2013

We stayed for a week at Lodges on Loch Ness. These lodges may have been luxury in their day, but the owners do not seem to be maintaining them as they should be. They seem to want the full rental charge from people, but are not willing to spend the money when anything breaks. When reporting any issues we were given constant excuses and sob stories from them!! Also, I have never been to a self-catering unit where the owner asks you to dispose of your rubbish. We were asked to take any bottles/glass down to Foyers village to bottle bank!! When out walking along the bank, the owner has been dumping the rubbish from the lodges along the banking. Electricity & Gas charges totally excessive!! Any excuse to manage to get more money out of people they do!!

Stayed October 2012, traveled with family
Helpful?
6 Thank 401Trevor123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lodgesfoyers, Owner at Lodges on Loch Ness, responded to this review, February 5, 2013
Thank you for your review. The village of Foyers has a recycle point and many guests ask about the use of one. For this reason we have been telling guests about it. However you as a guest are NOT expected to dispose of your own rubbish, and we as a company, and please make no mistake certainly do not free tip on our site or anywhere else!
I will of course look into your comments with our site staff. I would welcome the chance to talk with you on your points and would ask that if you feel comfortable to do so that you contact me via telephone on 01463 23 99 61 or by email on info@lodgesonlochness.com
We do try to ensure that your stay with us if to your full satisfaction and it's disappointing to hear anything less.

Kind Regards

Callum Munro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 3, 2013

We travelled up from Norfolk on the 23rd December. It took us approx. 10 hours with about 5 stops. We did our food shop before which I would recommend as there is no supermarket nearby, although you can get a tesco shop delivered. The lodge was amazing. Very spacious for the 5 of us, fully equipped kitchen so that we could cook Christmas dinner and the bathrooms were luxurious. The hot tub was the highlight of our stay, with spectacular views of the loch. There were plenty of walks to go on during the day, as well as it being close to the Loch Ness exhibition and Urqhart Castle (which we drove to, approx. 40mins away). We took two dogs with us but didn't find out until we arrived that there was a £35 charge for having dogs there. We are still to hear about how much our utilities will cost, but the lodge heated up very quickly so you can keep costs low. I would highly recommend the lodges as a quiet, peaceful and scenic break, and we will definitely go back.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraWatts24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2012

I stayed at the lodges for a week at the beginning of December (my second stay this year). The place is amazing, the lodges are out of this world ( I can't believe that some people have complained about a bit of missing exterior paint, jeez!!!). The staff are more than friendly, kind and approachable. The whole place is just very laid back, which in my opinion is how a place like this should be run. I had numerous conversations with Callum ( the owner) and he has always done right by me. In short, great place, amazing views, lovely staff, great relaxing holiday. We will definetly be returning soon!! Thanks to the owners, see you soon.
Danny

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dannybutts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lodgesfoyers, Owner at Lodges on Loch Ness, responded to this review, December 30, 2012
Danny, thank you for your kind review. See you again soon. Kind Regards Callum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 11, 2012

Just back from a trip to the Lodges.

Amazing views over Loch Ness, defiantly the best place in Scotland. You can't beat waking up to amazing views.

Lodges are very well laid out, well stocked with cook wear and towels. These lodges are self catering and once you stock the fridge with food and wine you need not leave the place.

When we arrived the Hot Tub was as the right temp, quick shower, glass of wine and in the tub.

The lodges are lovely and warm. It started to get a bit colder at night and rain, we lit the fire and snuggled up on the couches.

I had the best nights sleep i have every had away from my own bed. The master bed is HUGE. You need to call a Taxi to roll over to the other side. I love a nice comfortable bed and this did not disappoint

Owners are really friendly and were on the end of the phone if we had any problems. Checkin/Checkout was easy and painless.

Will visit again in the near future and will not hesitate to tell my friends

Room Tip: if in a party, put dibs on the master bedroom
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike_Guthrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

excellant cabin, good location, facilities good, ideal for family and friends, dont be put off by the rule book! it is a bit much with all the extra charges if you make noise etc etc etc....the elec and gas isnt cheap but overall well worth it as its a superb holiday.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samstarhotlaurie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lodges on Loch Ness

Property: Lodges on Loch Ness
Address: The Turns | South Loch Ness Side, Foyers IV2 6XU, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Loch Ness > Foyers
Amenities:
Beach Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Foyers
Price Range (Based on Average Rates): $$
Number of rooms: 6
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Also Known As:
Lodges On Loch Ness Hotel Inverness
Lodges On Loch Ness Foyers

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