A beautiful hotel in stunning surroundings with very good accommodation free wirless. We booked the Easter weekend on the basis of the trip adviser reviews.
I don’t think were being picky as we had overall a very good time. In the restaurant the first night I asked for our table to be changed but was told no as all tables were booked. “ I don’t understand what the problem would have been in changing us and putting someone who didn’t mind on the one we were at”. Very good starter, the main course I had crab linguini which was swimming in sauce and too much chilli. My wife had slow cooked shoulder of lamb which seemed passed its best.
A very comfortable night in the room then the farce which was breakfast. My wife ordered poached smoked haddock with a poached egg which took half an hour to arrive we were told by a rather dizzy young blond waitress that there was a problem with the egg poacher, “surely a pot of simmering water”. When it did arrive no smocked haddock but a piece of plain fish with a poached egg on top. Had to convince the waitress it wasn’t smoked! (Ordered scrambled egg with smoked salmon, the egg was over cooked). Excuse they had changed their supplier and they had got it wrong. When I spoke to the manager the same excuse was given. I pointed out that the chef must have had no sense of taste or smell I was told he was only 17 years old, “a minimum wage employee so why was he in the kitchen on his own without supervision on a busy bank holiday”?
What I believe happened was that we ordered something out of the ordinary they had no smocked haddock to hand so took some out the freezer which was the wrong pack and defrosted in the microwave never checked smelt or tasted. The owner denied this.
The other point I made to the owner was that I had been in the bar in the afternoon and ordered a glass of wine. It was measured by standing it next to another glass with a measure of water already poured in. I would have thought this illegal. The owner said its how they always do it because they pour a lot of wine “so that’s alright”.
A beautiful hotel worth a visit for the location and the room standard. However don’t follow the reviews on food and service which detracted from our otherwise very good weekend. When I brought all this up with the manager while I was paying the bill a simple act of good will would have been to have taken the bottle of wine or something off the bill. She did give us two biscuits for our journey!
I would recomend if they can get it right
- Official Description (provided by the hotel):
- A Victorian property that delicately balances tradition & contemporary. The dedicated team has a drive & passion to deliver an outstanding visitor experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com and SpeedyBooker.com so you can book your The Lovat, Loch Ness reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Lovat, Loch Ness Hotel Fort Augustus
- The Lovat, Loch Ness Fort Augustus, Scotland