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“Nice Hotel, Friendly Staff”
Review of Comfort Suites

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Comfort Suites
Ranked #3 of 17 Hotels in Manchester
Certificate of Excellence
Reviewed July 31, 2014

I've stayed here twice on business trips and will be back again in August. The property is very nice and clean. Very nice indoor pool and fitness center as well. The front desk staff has been very friendly and helpful both times I've been there. Breakfast is as good, if not better, than Hampton Inns (where I usually stay on business trips) and the lobby/common area is very clean and comfortable. The price is very good compared to other properties in the same general range. Not much to do in the area, but this hotel makes being there on business much nicer.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded August 1, 2014

Dear Guest,

We are overjoyed to here you have enjoyed our property. The staff and myself try to ensure our guest are happy and can thoroughly enjoy the hotel. Next time you are in town stop by the desk and direct you to a few local attractions. Thank you for leaving us with such a great review!

Thank you,
Kayla Transue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 - 104 of 216 reviews

Reviewed July 22, 2014

The stay was for just one night, but check-in wasn't until 4:00pm. It was a long drive up and in pouring rain and we were tired.
I asked the front desk if we could check in a little early (was about 1:30 cst). She told me to give her an hour and she would let me know. Came back in an hour and she told me our room was ready. Yay!!
The room was clean. Had a nice set up for the electronics. Bed was so comfortable. In fact, it was so comfortable that we almost missed check out. LOL
Price was excellent for a King bed. Staff was great!! Will definitely stay here again.

  • Stayed: July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Patrica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded July 23, 2014

Dear Guest,

We are glad you are Cheering for our team! Thank you for the great review. I am happy to hear the desk staff was able to get your room ready for you before check-in. We do understand that traveling on the road can wear you out, and try to be accommodating to your needs. We look forward to seeing you again soon!!

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Reviewed July 8, 2014

This is a very nice property. They have a nice heated indoor pool, workout area, and the entire place is smoke free. Staff was awesome. Breakfast was awesome. Price was fair. Would definitely stay again.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank powerofmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded July 23, 2014

Dear Guest,

Thank you for this A+ review! We do hope we see you again soon. We are always happy to hear when our guests are happy.

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Reviewed June 29, 2014 via mobile

Friendly staff. Clean rooms and common areas. Comfortable beds. Good shower. Free breakfast. Just the right kind of place to stop on the way back from FL. Walmart and gas is also very close by. Would stop here again if needed. Room held family of five with mo problem.

Stayed: June 2014
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded June 30, 2014

Dear Guest,

We look forward to seeing you again in the future. Thank you for leaving us with such a great review!

Thank you!

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Reviewed June 25, 2014

We were on our way back home from Florida and we only spent one night here. The check-in was easy and the person at the desk was very nice. It was clean and the rooms are spacious. We have stayed at the Holiday Inn next door, but Comfort Suites is cheaper and it has bigger rooms. It is a much better value.

Stayed: June 2014, traveled with family
1  Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded June 30, 2014

Dear Guest,

We are over joyed you enjoyed your stay. Our desk staff is always trying to ensure are guest feel like they are a home away from home. So it is good when a guest review recognizes them. Thank you for leaving us with such a great review! We look forward to seeing you again in the future.

Thank you from the Staff of Comfort Suites

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Reviewed June 17, 2014 via mobile

Everything was great here! This was the third and final hotel we stayed in on our little vacation, and it was by far the best! Super spacious rooms, comfy beds & big bathroom!! Free cookies in the pm too! :-)

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Joy_Jay96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded June 30, 2014

Dear Guest,

Thank you for such a great review. That staff works hard to ensure we get such great reviews from our guest. We look forward to seeing you again soon!

Thank you from the Staff of Comfort Suites

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Reviewed June 1, 2014

Hotel was tucked away off of a frontage road next to a small wooded area. Hotel was quiet and had a relaxed feel. Hotel was clean. Room was spacious and included a mini fridge and microwave. Great value for the rate offered. Lots of food choices close to hotel. I did not use the pool area or take in the continental breakfast so I cannot comment on those. The only thing that bothered me about the hotel was there was never anyone employees in the lobby area or at the front desk. When I checked in there was not a soul to be found and hotel was dead quiet. Finally someone appeared from behind a closed door to a room behind the front desk. I then left hotel to get a bite to eat and upon return got that same eerie feeling. No hotel staff to be found anywhere. When I checked out the next morning same situation. I stood at the front desk for awhile to get a print out and no one ever showed up. I just left my key on the desk and left. For a enviroment that is customer service orientated I find it odd that there was never anyone to greet people or to give a welcoming feeling.

  • Stayed: May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nhrafan1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla T, General Manager at Comfort Suites, responded to this reviewResponded June 4, 2014

Dear Guest,

We are glad to hear you enjoyed your stay. The staff is very busy keeping the hotel looking and running as smoothly as possible. But with that being said I do not like hearing you didn't see a single staff member. I will talk with the staff to get to the bottom of this. Thank you for voicing your concerns it can only help our hotel to be better and give our guest the best experience available. We do hope you see you in the future.

Thank you,
Kayla Transue
General Manager

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Additional Information about Comfort Suites

Address: 152 Hospitality Blvd, Manchester, TN 37355
Location: United States > Tennessee > Manchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Manchester
Price Range: $126 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Conveniently located near the Manchester Coffee County Conference Center and the Beans Creek Winery, the Comfort Suites® hotel in Manchester offers all the essentials you need to stay on your game and be your best. You’ll find plenty of other local sites, activities, and attractions to explore near our all-suites hotel in Manchester such as the Old Stone Fort State Park as well as Arrowheads/Aerospace Museum, Normandy Lake, Willowbrook Golf Club, U.S. Air Force's Arnold Engineering Development Center, and Old Shed Brewing Company. We cater to both vacationing tourists and business travelers alike with complimentary services and amenities such as a computer with Internet and copy, print and fax machines, plus free WiFi, indoor heated pool, exercise room, business center, and guest laundry facilities. Get going with a great breakfast. Start your trip to Manchester with our free hot breakfast. Our 100% smoke-free guest rooms feature irons and ironing boards, refrigerators, microwaves, flat-screen TVs, coffee makers, hair dryers and sofa sleepers, along with premium bedding and more. Keep your electronic devices charged with a recharge device including AC and USB outlets provided in all guest rooms. Behind every great stay is a great night at the Comfort Suites. This Manchester hotel offers more of the space you need to spread out, relax and work, 25% more space more space as a matter of fact. Get rested, set, go—book a room today! ... more   less 
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