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“Staff that goes above and beyond the "call of duty"”

Castle Cruises Loch Ness
Certificate of Excellence
Reviewed July 15, 2010

Last week while in Scotland we set out to take a cruise of Loch Ness. After driving several hours to a company that said on their website that they were handicapped accessible, we found that they really weren't. My 90 year old mother in law has mobility issues and has trouble walking long distances and can't do stairs. We continued to drive around the loch stopping at other cruise attractions. When we finally got to Gordon's company, Vivian, in his office, suggested that we wait for him and speak directly with him. She was most helpful. The trip normally started with a van ride down to the pier and then onto the boat. He allowed us to drive directly to his pier and then helped my husband carry my mother in law in her wheel chair down the 6 stairs to his boat. There, he and his son helped her balance so that she could climb over the side and down the one step. Without this, we would have had to turn around and skip a tour of the loch. We are extremely thankful for his helpfulness and caring attitude. It was a wonderful experience for us all.

2  Thank teachkayaks
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Reviewed May 14, 2017 via mobile
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Reviewed October 8, 2016
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Reviewed July 28, 2016 via mobile
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