We've stayed in Mar Hall before for an overnight a couple of years back and this was a return (xmas treat).
I'd booked a Junior Suite package with spa - unfortunately I received a call the day before alerting me to a heating problem which meant that all rooms weren't available - we were offered a smaller room, albeit with a reduction in price, or the opportunity to cancel.
I should say that the lady who called me was perfectly courteous - I suppose a gripe though is I wasn't offered an upgraded room instead. I called back later to confirm we would go ahead with the new room and asked if there were any bigger (better) rooms available and was told the hotel was fully booked. No way of knowing - and I should take her for her word however maybe stating that initially wouldn't have led me to being a little curious?
Anyway - Mar Hall is a fantastic venue. Lovely grounds, stunning Grand Hall and Dining Room. We were politely checked in and offered a luggage service which we declined (I always feel it's unnecessary when it's a one nighter but it's nice to be asked). Our room was the typicaly luxurious room you'd expect in a place like this - however another gripe is that it was in the basement and I was looking out at the carpark. Yes - we got a reduction in price, however I was happy enough paying the initial amount for the Junior Suite so would have appreciated perhaps more effort in finding us a better room. Our room was also heated by temporary electric heaters - now this in itself isn't a terrible issue if they had heating problems as originally stated - however if so I'd have been happy in the suite with the same heaters.
One final thing to mention - and I do so in the hope it's picked up by someone at the hotel is that having been fairly accommodating by moving and not moaning, it would have perhaps have been nice to have some sort of personal touch - an enquiry by someone as to our room, an apology or simply a personal thank you for being accommodating. Other than the phone call prior to our stay it was the only time it was mentioned. A drink at the bar, a free spa..... anything would have been welcomed as a nice touch.
Anyway - this wasn't meant as a moan - the hotel itself is wonderful, dinner was fabulous, the hall and bar area are lovely to relax around and breakfast was excellent in the morning.
We'll be back.
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- Also Known As:
- Mar Hall Bishopton
- Mar Hall Hotel Bishopton
- Mar Hall Golf & Spa Resort Bishopton, Scotland