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“Very disappointed ”
2 of 5 bubbles Review of Normandy Hotel

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Normandy Hotel
Ranked #3 of 3 Hotels in Renfrew
Kinlochleven, Scotland, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very disappointed ”
2 of 5 bubbles Reviewed November 26, 2013 via mobile

We stayed here like have have done many times for about 10 years the night before an early flight , got checked in ok , waited nearly an hour too get our car checked it which we didn't understand as there were a lot of staff around . We later asked if we could have our breakfast in our room at 6.30 as we were leaving at 7 when the breakfast starts , finally got the breakfast !! Down stairs to wait for our bus for the airport to be met with broken glasses everywhere , there was even full glasses of wine sitting in the toilets & not forgetting the man in his tux clearly for the night before on on of the sofas in reception sound asleep !! The bus for the airport didn't turn up till 7.25 which isn't good when ur catching a flight , not impressed at all after all the years I can't imagine we will return

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPurewal, Front Office Manager at Normandy Hotel, responded to this review, December 1, 2013
Dear Guest

We thank you for your recent feed back in regards to your stay at the hotel.

We are disappointed to hear of the issues that occured throughout this stay.

We would like to take this opportunity to apologise. We will pass all comments to the team and esnure these issues do not occur again.

regards

karin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,820 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
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  • English first
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English first
Wishaw, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

I know im a bit late in writing this but well here goes we stayed here last December it was my works xmas party big crowd of us . We couldn't get into our rooms until 2pm but we didnt mind as we sat in the lounge and had a drink most of the group have stayed here on many occasions but for some it was our first time. Rooms were really spacious and clean with comfy bed and flat screen tv. Very handy for airport infact I could see the runway from my window, meal was fantasticwith it being a tribute night of the drifters it was very busy but staff where very quick to serve everybody with their meal before entertainment started. Breakfast was also busy next morning a few of the group had to wait 30mins for a table that I was disappointed with as I have never experienced that in any other hotel before but above all we did have a fantastic night and we are booked back up for this xmas night out in a few weeks time would recommend this hotel for anoovernight ..

Room Tip: Rooms at back look onto the runway of planes landing can be noisy
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l0uise24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPurewal, Front Office Manager at Normandy Hotel, responded to this review, December 1, 2013
Dear Guest

We would like to thank you for your feed back from your stay.

We hope we can welcome you back again very soon

regards


karin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fife
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 24, 2013

Stayed at the Normandy Hotel for 1 night & was happy with the room which was spotless & the Dinner was very good but on our return to Glasgow Airport yesterday we found that there was 26 passengers awaiting the mini bus. Many of the other passengers were extremely unhappy to find that only one bus was running which could only accommodate 8 people so of course we had a long wait which is unacceptable. Seemingly there are other mini buses but didn't have any other drivers at this time. Doubt if we will return to this hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank christinejlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPurewal, Front Office Manager at Normandy Hotel, responded to this review, December 1, 2013
Dear guest

We thank you for you kind comments in regards to your recent stay with us.

We understand that there was a delay in return service from the airport and we would like to apologise for this. We will look in to better ways as to improve this.

We hope that this will not deter you from staying with us again.

regards

karin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, Scotland
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 24, 2013

Stayed overnight prior to early morning flight.Decided to have a meal in the restaurant.Waited 45 minutes for a table in half empty restaurant.Decided to order what was described as an authentic Indian curry served with a timbale of pilau rice.What arrived can only be described as disgusting.The chicken was previously frozen pieces cooked in a sauce which had come out of a jar or tin,the only obvious addition being ground cardammon seeds and dried coriander leaf.The so called timbale of rice was presented in a soup plate and could best be described as microwaved rice of the type you can buy for 50p in any discount store and contained sweetcorn,peas and peppers.Would advise if this is the standard of food served then its best to make sure you've eaten before you arrive. Won't eat here again.On

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hendry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenrothes, United Kingdom
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

We've stayed at the Normandy before, and reviewed it before, but I think I should add this, my latest comment. My wife and her friend went to the Abba Tribute night on Saturday 23rd November and has come home absolutely gushing with praise. From start to finish it was an extremely well run experience. The room was a twin bedded room, just right for two girls sharing, and had so much room, much more than in a standard double [Top Tip for future bookings I think], The food was first rate and served with military precision, al arriving piping hot and well presented. Security in the function and throughout the hotel was unobtrusive but visible, a reassuring point for ladies travelling alone, reception was cheery, bar service was prompt. Well done Normandy, you often get slated on this site just for being what you are, but I don't think you claim to be the Savoy, just very very good at what you do well.

Room Tip: Pick a Twin Bedded room, there's heaps of space and a bigger bathroom
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 21, 2013

Stayed at The Normandy for one night/morning on return from a late flight and was extremely pleased. As a previous reviewer said the corridors needed a refurb and don't give you any hope that the rooms will be any better. How wrong, the room was lovely, spacious and extremely clean and the bed very comfortable. The bathroom was also of a high standard and again very, very clean. We had left our car at the hotel the week before and had no problem with this and was a very rate. Didn't eat here so can't comment on the restaurant. Would definitely stay here again if flying from Glasgow and it was quite literally a 5min journey to the airport and the minibus was ready to go when we were.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SandraW77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

Stayed here for one night after attending the ROCCO Awards which were held in the main functions suits of the hotel. The corridors look as if they could be doing with some upgrading, especially around the lifts but the room we had was really good, small but perfectly formed. The room was also very clean and well prepared for our arrival. The shower was powerful in the bathroom but it was too hot and for some reason I couldn't get it to cool down but I managed to get washed ok. The bar area in the hotel is ok not much of an atmosphere when we arrived but it soon got better as the awards approached. The food we were served at the do was excellent so if it is the same in the hotel restaurant I would recommend it! We got parked fine outside in the hotel car park.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Normandy Hotel

Property: Normandy Hotel
Address: Inchinnan Road, Renfrew PA4 9EJ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Renfrewshire > Renfrew
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Renfrew
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Normandy Hotel 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
Modern Hotel located next to the River Cart in Renfrew, 2 minutes from Glasgow airport. Secure Parking for over 800 vehicles on site.All covered with security fencing ,CCTV and manned patrols. Courtesy transport to and from Glasgow Airport & Award winning "Steaks N Stuff" restaurant. Full free Wi-Fi facilities throughout the hotel bedrooms and meeting rooms.Natural Heritage site located within the grounds of the hotel and 5 minutes drive from X-scsape leisure centre & Braehead shopping Mall.Ample facilities for wedding events,private functions,meeting rooms and complimentary tickets to partner Gym. ... more   less 
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Also Known As:
Normandy Hotel Renfrew, Scotland

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