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“Very Disappointed”
2 of 5 bubbles Review of Normandy Hotel

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Normandy Hotel
Ranked #3 of 3 Hotels in Renfrew
Glasgow, Scotland, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very Disappointed”
2 of 5 bubbles Reviewed January 2, 2013

My husband and myself booked in for hogmany ball ,very disappointed room was very small bed was terrible mattress should have been put in skip ,pillows brick hard could not sleep for kids running around during the night and adults shouting motown was on not good ,was here before at tribute night last year was very good but not this time had nicer room 233 last time ,room 243 this time not good lights also broken ,only good point food was nice also breakfast .

Room Tip: Dont get room243 ,
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mayhutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,824 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (318)
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English first
Glasgow, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

Stayed here the night before going on holiday and have to say it was excellent. On checking in our car was also checked in and then we were free to settle in. Our room was quite small but since we weren't unpacking more than adequate. We had dinner in the restaurant here and I was pleasantly surprised with the high quality of food we were served. The day of our flight we were transferred by the hotel minibus and on return you just phone the number provided and the minibus comes back for you.

I have also stayed here for a tribute night and would stay here in the future for stay and fly or indeed another tribute night. This is a very busy hotel where the staff ensure things are well run and the guests are well looked after.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingFi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed December 16, 2012 via mobile

8 of us booked 4 twin rooms in August for a Motown (hmmmmm) tribute night for a works night out. Arrived to find we had been given tiny double rooms. The one I was given had ripped wallpaper, a torn duvet and a broken light. Didn't bother to complain as we had already been told the hotel was full and we couldn't change rooms.
The dining room had us packed in like sardines! The first course finally arrived at 8.45. To say it was chaos was an understatement. The main was ok and the dessert was lovely when it finally arrived.
The price of drinks was ridiculous... 70p for a dash of lime! Seriously!
Anyway breakfast was great apart from the waiter whisking my plate away from under my nose when I still had a bit of black pudding left.
I don't normally give bad reviews but had to with this hotel.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kcaimbeul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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4 of 5 bubbles Reviewed December 13, 2012

Close to airport. Comfortable room.
The food at the Rocco Awards was fantastic. The staff were professional, friendly and really helpful. The hotel was clean and comfortable, the service from staff was excelent.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank george r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gullane, United Kingdom
Level Contributor
165 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

We booked this hotel on a friend's recommendation as we had a very early flight the following morning, and were quite astounded by the value. Our experience was clearly very different from that of some of the reviewers. What were they expecting - The Ritz?! Reception was very efficient, and our room was both comfortable and spacious. We had an excellent dinner, with superb service (and if you book ahead you can get a good discount on the dinner price), but what makes this hotel such good value is that they throw in free parking for up to a fortnight. The only criticism is that although it is pretty near the airport, it's not all that easy to find! But it's well worth doing so!

Room Tip: Ask for a larger room at the back
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericmyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed December 7, 2012

My husband and I decided to stay at the Normandy as we had an early flight the next day from Glasgow and we took advantage of being able to park the car in a secure area for the duration of our holiday. The hotel is a bit dated and the lounge area is in serious need of being refurbished. The bedroom we had was small but adequate for our 1 night stay. We ate in the restaurant and the food and service was good.
The problems however were on our return. We were given a number to call when we returned to Glasgow and the hotel would send the shuttle bus to collect us. When I called the telephone number the line had been disconnected - I tried several times but the line was dead. We were at a total loss as what to do so we decided to get a taxi back to the hotel to collect our car. On arrival at the hotel I told the receptionist that I was unable to get through to the number provided and she cheekily retorted that the taxi firm they had been using had let them down and they were no longer using them. When I asked why they had not contacted me by text to inform me - she replied that there was a notice on the bus stop allocated of the new number to call. My husband and I had not gone to the bus stop as there seemed no point when we could not contact them by phone. When I asked for my taxi fare to be refunded this was a real song and dance and very reluctantly the head receptionist gave me the £8.50 muttering under her breath that this was costing the hotel a fortune. Sorry but we had already paid for the service of being picked up and it was not my fault the taxi firm let you down!!!!!!!!
Needless to say this will be our last visit to the Normandy

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PoshTosh9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPurewal, General Manager at Normandy Hotel, responded to this review, December 8, 2012
Dear Posh Tosh,

Thank-you for your June 2012 review.

The hotel has taken a quantum leap forward with respect to the courtesy bus service to the airport -since your visit several months ago.

I would have great pleasure in discussing the vast improvements upon any future stay. On a positive note, we acknowledge your praise on the food and service levels and thank-you
for taking leadership in this respect.

Kind regards,

Parminder Purewal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fraserburgh
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed November 25, 2012

stayed here one night, before going on holiday,room was very small,no room to put suitcases anywhere.Bed small,not comfortable,one pillow each, not that we needed our bed,the night we stayed there was some kind of company presentatiopn night in the V.I.P room which was right under our bedroom,we could hear every word to every song,which stopped at 2.20am,we were getting up at 3am to get ready for our early morning flight,we got no sleep at all.The carpets in the room were filthy and all stained,would not advise anybody to walk about barefoot.Mr Happy on reception did not ask if we enjoyed our stay etc when checking out all he asked was our room number,no smile no conversation ,so much for customer service;;;;;.I will say secure parking and shuttle bus were satisfactory and drivers a lot more friendlier than receptionist.

Stayed November 2012, traveled as a couple
Helpful?
2 Thank rober6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPurewal, General Manager at Normandy Hotel, responded to this review, December 3, 2012
Dear Guest,

Thank-you for your feedback.

There was indeed a VIP annual awards ceremony on the night of your stay and we pleased to have successfully secured the Renfrewshire Chamber of Commerce business awards event for November 2013.

On the observations of the carpet and night personnel, I am extremely pleased to say that carpets have been renewed as and where required and a customer centric retraining programme has also commenced to ensure that service is always met with a smile.

On a positive note- we acknowledge the service levels attributed by our drivers, who I may add,
go the little bit further in assisting towards our guest experience.

Once again, I would like to have the pleasure of showing you around the changes upon any future visit.

kind regards,

Parminder Purewal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Normandy Hotel

Property: Normandy Hotel
Address: Inchinnan Road, Renfrew PA4 9EJ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Renfrewshire > Renfrew
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Renfrew
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Normandy Hotel 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
Modern Hotel located next to the River Cart in Renfrew, 2 minutes from Glasgow airport. Secure Parking for over 800 vehicles on site.All covered with security fencing ,CCTV and manned patrols. Courtesy transport to and from Glasgow Airport & Award winning "Steaks N Stuff" restaurant. Full free Wi-Fi facilities throughout the hotel bedrooms and meeting rooms.Natural Heritage site located within the grounds of the hotel and 5 minutes drive from X-scsape leisure centre & Braehead shopping Mall.Ample facilities for wedding events,private functions,meeting rooms and complimentary tickets to partner Gym. ... more   less 
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Also Known As:
Normandy Hotel Renfrew, Scotland

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