Words cannot express our anger about the way we were treated by both Expedia and this Hotel. Turned up on 1st April (and it was no joke believe me!) for a three night stay to find hotel completely closed. We had emailed the hotel about three weeks before to request a loch view and have their confirmation that breakfast was included in the price and they responded more or less right away to say a room with a loch view would be available for us and yes breakfast is included. I can believe they had the audacity to respond to our email when the hotel was actually closed and they never advised us of this. Expedia were no help at all but we did find other accommodation no thanks to anyone but ourselves driving round. Whilst we sat outside on phone to Expedia a car drew up with two males and a female. My husband spoke to them and explained our situation. Turned out they are taking over the hotel in two weeks time. During the conversation the F word was used by these people which is another disgrace if they were looking for us to stay there in the future - I think not. One of the men said dont hold it against us (for the hotel being closed which may not of course have been their fault) and we said we would certainly never consider booking that hotel again under any circumstances - BE WARNED if you have to come from a distance - we travelled 140 miles.
- Official Description (provided by the hotel):
- Arran Brewery have taken over this hotel. Its currently a work in progress. As can be seen from previous reviews there is a lot of work to be done. ... more less
- Also Known As:
- Drummond Hotel St. Fillans, Scotland