I was really looking forward to a relaxing spa break as I found Knock Castle online named under a "hotel and spa." The spa was highly disappointing, for a start the facilities (pool, sauna etc) were in a completely different building to the so-called spa, meaning a usually relaxing spa day was ruined by having to get dressed and go outside in the freezing cold and pouring rain before getting my treatment. The "spa" was extremely old fashioned and in desperate need of a good re-vamp. The toilet in the spa did not have a working lock or towel or paper towels to dry my hands. My massage was probably the worst massage I have ever had, the therapist did not listen to my concerns and hadn't asked me anything about what i wanted from the massage (pressure etc) so when I had to take it upon myself to tell her and this wasn't met I was highly disappointed. I then complained at reception to be told somebody would get in contact with me, they didn't so I had to email and the email I got in return was simply full of lies and excuses the staff had made up and basically said they were believing their staff over me as they had worked there a long time. I found this completely apalling and therefore will never be returning and would advise anyone looking for a relaxing spa break to stay away from Knock Castle and go elsewhere.
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