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“Lovely Hotel, Friendly Staff, Problems With Restaurant”
Review of Murraypark Hotel

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Murraypark Hotel
Ranked #2 of 3 Hotels in Crieff
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Lovely Hotel, Friendly Staff, Problems With Restaurant”
Reviewed March 3, 2014

My wife and I stayed at the Murraypark on Friday and Saturday to celebrate a friends landmark birthday.

The Hotel is small but perfectly formed, situated on a quiet side road about a 10 minute slow walk from it's larger sister hotel the Crieff Hydro. Staying at the Murraypark gains access to the Hydro facilities.

We were greeted very warmly by Lynne who I think may be the hotel manager. All of the staff we met during our stay and using the restaurant were very friendly, keen to help and efficient with some major niggles I'll come to later. Close to the reception is a small lounge with newspapers and a large TV if you want to catch up on the news, the TV remote is to hand if you want peace and quiet with your daily read. Staff will bring tea/coffee drinks to you in the lounge. I'm not a coffee drinker but my friend and wife who both have serious coffee habits said there's were lovely.

I had requested a quiet room as I am a very light sleeper and was given room 20 on the top floor which met our needs perfectly. It was too warm for me initially, obviously warm air rising throughout the hotel but turning the radiator down and opening the window solved that. Horses for courses, someone else would probably love the extra warmth. The room was a good size with a comfortable double and single bed, a dressing table, a chest of drawers, a couple of armchairs and a decent sized wardrobe. Tea, coffee and hot chocolate making facilities were in the room. Our room only had a shower which was fine for us but of you prefer a bath ask specifically; I know nsome rooms have a bath as friends had one.

A brisk 10 minute walk (2 minute drive) down the hill takes you to Crieff High Street where you can buy a newspaper, visit a café, pub or restaurant. There's also a fair few traditional outfitters, so if a tweed jacket or Deerstalker hat take your fancy you are in luck. It's a pretty stiff walk back uphill but that helps get rid of the lunchtime excess.

The niggles I mentioned earlier all came at meal times. The menu is fine and there is probably something for everyone. The quality of the food is good, not outstanding but perfectly fine for what it is. The problem we had was waiting for our orders to arrive. By the way I do not blame the waiting staff who to a man (we were only waited on by men) were friendly, courteous and obliging. On Friday evening we had booked a table for four adults and two children (11 and 5 years old) for 7 O'Clock. By 7.10 our orders had been taken, drinks arrived promptly and then the wait; at 7.45 the mother of the kids asked that if nothing else could the children's starters be brought (they had both only asked for garlic bread) as it was seriously late for them to be dining, the starters all arrived within 5 minutes. By the way none of our starters were soufflés or anything of the sort that take a while to cook, it was goats cheese salads or similar. Then the wait happened again, after 40 minutes and with, by now, a very grumpy 5 year old boy I caved in and went to the kitchen to find out what was happening as we had been in the restaurant about 1 ½ hours with no sign of the main, again the food arrived within 5 minutes. The boy by now was too tired to eat. The night manager came and apologised, one of the waiters must have informed her and she duly waived our drinks bill, 2 bottles of apple juice for the kids and a bottle of wine for the ladies. I've worked in catering and said to my wife and friends that it was probably a chef calling in sick as there could not have been a full compliment of kitchen staff on. If that was the case it was the same the next night when as a a party of 12-14 we waited so long to be served the guest of honour went to find a manager to see what the problem was. It went from long waits at dinner to Fawlty Towers at breakfast on Sunday. We were not offered tea or coffee, the staff who were so diligent and cheery on Friday and Saturday seemed out on their feet, I don't blame them, they seemed to have long shifts. An elderly friend ordered a soft boiled egg which came 15 minutes and 3 cups of coffee later, not accompanied by the requested toast. My wife got her eggs and bacon which was nice but it was served before the porridge she had ordered to start. Give him his due the waiter did offer to take it away and keep it warm, my wife decided not to risk it. Her porridge turned up mid way through her cooked breakfast. My breakfast arrived without the toast but I was at last given a pot of tea, luckily there was a milk jug on an adjacent table as my tea didn't come with any. So I'm guessing it's down to budget and for a hotel which seemed to be fully booked the whole weekeend that is unnaceptable. The chefs obviously cannot cope with the covers so the management need to sort something out. Similarly a few of the waiters seemed to be just very, very tired.

That seemed like a fairly lengthy moan, it's not, it's a statement of what happened but I feel it needed explanation as the waiters were generally great and the food is okay.

I would recommend the Murraypark and it's staff wholeheartedly and we will definitely stay again. Apart from the restaurant delays we had a great time with a lovely room, in a smashing hotel. But eat there again? Probably not with the high street 10 minutes away.

Room Tip: Room 20 is a good sized quiet triple room
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank glasgowcouple1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Glasgow, United Kingdom
Level Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 27, 2014

This was our 2nd visit to this lovely hotel and we had a pleasant stay and a very enjoyable dinner. We were on an itison deal and a bottle of wine was included . Our breakfast was included but we had to pay for dinner, which was not a problem, as one of the reasons we returned here was that we had a great dinner the last time. We were not disappointed and the staff were as usual, friendly , polite and professional. The weather could have been better but that was the only drawback. The room was spacious and spotless and tea/coffee was available in the room.

Room Tip: we stayed in the extension area of the hotel
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  • Stayed February 2014, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank lanzaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 25, 2014

Not a great experience! The room we stayed in (Room 1) is on the ground floor overlooking the car park and it is very small and it was very difficult to have the curtains open without feeling you are in a fish bowl. The towels in the bathroom were very very frayed and really should not have been in use. I am not sure whether we are given a second rate room because we are on a deal but it was very disappointing.
We like Crieff very much and have had one or two very good stays in other hotels. The first night we ate at Yann's which was outstanding - very inexpensive and excellent food. The second night we ate at the hotel (Yann's was shut) - it was OK.
The service at the hotel was very good and all the staff extremely helpful.

  • Stayed February 2014, traveled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Elmview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014

Just returned home from a 2 night stay at the Murraypark Hotel and would thoroughly recommend it to anyone! The hotel itself was lovely and the rooms were spotless and spacious, but what made our stay has to be the staff! I have stayed in a lot of places and the staff at this hotel have to be some of the nicest and most helpful I have ever come across. Nothing was a problem for any of them!

We ate in the hotel restaurant on our first night and everyone enjoyed their meals very much, but it was also excellent value for money.

We were travelling with two young children who had a ball at Crieff Hydro (which we used on both days) - there is so much for kids to do that they would never get bored! And of course there is the spa for the mum’s to get a break lol!

Will be returning to this hotel in the future!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cass0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 19, 2014

Stayed here 8th/9th feb for 2 nights with my wife daughte son-inlaw and grandson while we did the treetop adventure at Creiff Hydro and what a great time we had.A very warm welcome to start with. Stayed in room 21 which is just off the dinning romm but is perfect for a family large sitting area with a fold away bed a bedroom with double bed another with bunk beds. Breackfast was great with plenty of choice and your eggs anyway you want them. Staff all friendly and easy to talk to with nothing to much trouble allways happy to help. All in all very enjoyable stay in a very pleasant hotel will deff stay here again and would reccomend it to anyone going to this area for a holiday
Ian Elizabeth & family

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ian d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colintraive, United Kingdom
2 reviews
Reviewed February 16, 2014

We have just had a great weekend at the Murraypark. The hotel is just lovely and the environment so friendly, warm and relaxing. We took our wee dog with us and he couldn't have been made more welcome - he was even brought his own drinking bowl to the bar with our order! There was a bit of a blizzard on Friday night and it was just delightful to sit in the bar, in front of the fire,playing scrabble with a few drinks while watching the snow through the window. The staff couldn't have been more attentive and were very friendly. The food was delicious. Crieff Hydro is just a few minutes away with lots to do, so you can have an action packed break or just relax and enjoy! We had a fantastic time and will definitely be back. Thank you all so much.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hollouwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
202 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed February 13, 2014

Just back from a 2 night break at this great hotel and I would highly recommend it. From booking this break to checking in and leaving 2 days later everything was just so. ALL staff were friendly and accommodating, nothing was a bother, they brought us tablet with our teas and coffees in the lounge between our meals. We ate both nights in the restaurant and the meals were excellent, we did wait between our courses but this was expected as all the meals were being cooked and served fresh to order. Lovely wee bar with log fire to si tin and relax and have lunch or a refreshment. Rooms were also comfortable and nicely furnished and the hotel was lovely and warm which at this time of year is very welcome. We have stayed in other hotels at this time of the year and they were very cold. We also had access to the Hydro and its facilities, although it was very busy with lots of children as it was a half term holiday - which we did not know when we booked. We stayed at the Hydro last year and it was great but we enjoyed the relaxed and friendly atmosphere of the Murraypark much better. Will definitely be back. To all the staff thanks for a great break. Young waitress even got a large brush and swept the snow off our car as we were checking out - lovely - this just sums up the Murraypark

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelholicDuntocher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Murraypark Hotel

Property: Murraypark Hotel
Address: Connaught Terrace, Crieff PH7 3DJ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Perth and Kinross > Crieff
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Spa
Hotel Style:
Ranked #2 of 3 Hotels in Crieff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Murraypark Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
A warm welcome awaits you at the Murraypark, a small friendly 3* hotel where personal service is assured. Guests staying at the Murraypark can enjoy full access to the Crieff Hydro's extensive Lagoon leisure facilities and daily entertainments programme, all within a five minute walk! In the Restaurant, the focus is on good food and wines served in comfortable surroundings. Children are welcome at the Murraypark with child care available at an additional supplement. ... more   less 
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Also Known As:
Murraypark Hotel Crieff, Scotland

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