My husband and I (both in our early 20's) went on a Eurotrip/honeymoon which included a stay at Knock Castle in Crieff, Scotland, in July. (About 2 weeks into our trip)
Pro's- The food is incredible, the scenic area is gorgeous, the gardens are lovely, the indoor pool/jacuzzi area is wonderful and the manager/ chef/ food/ wait staff are amazing.
Con's- The reception staff and spa staff need to be replaced with more competent, friendly, helpful and qualified/skilled people. Don't expect that your reservations or wake up calls will actually be there. The massages are not good. The rooms could be updated/fixed up a bit. Our bathtub was broken.
We were to be in Scotland for just 1 day and decided to spend that 1 day/night at a nice luxurious spa castle. We arrived at Knock Castle, exhausted from travel, at about 3:00pm. I had booked a spa appointment months in advance for a couples massage to be at 4:30pm that same day and even emailed the spa director ahead of time to make sure that it was confirmed.
When we arrived, we just wanted to check in, unpack, relax for a moment and head to the spa. Sadly, the receptionists had lost our spa reservations and told us that they were completely booked and that there was nothing we could do. We got a little frustrated but thankfully, I had printed out and brought with me a copy of the email I had gotten from the spa director, confirming the reservations. The receptionists then told us that they could possibly fit us in right then. We were a bit upset about having to fight for our reservations and then frazzled having to go to the spa, but at least we were getting the massages.
Well, the massages were pretty terrible. There was an extreme lack of pressure and consistency. My husband got one of his calves gently rubbed for about 40 minutes out of the hour long massage. Needless to say, this was not a great start to our stay.
The room was ok. It was a bit outdated but cute. The bathroom had this glorious jetted tub that unfortunately, was broken... We went back to the reception desk to see if they could have it fixed and they just told us that it worked. They refused to look at it, and just kept telling us that it worked, even though we had just fussed with it for about an hour, trying to turn it on, and it was most definitely broken.
We then went to the bar, got some drinks and a plate of Haggis because I always wanted to try it! I thought it was good but my husband couldn't stand the thought of what he was eating. The bar tenders/ waiters/ waitresses are all very nice and accommodating.
Then we walked around the grounds, which were stunning. There is a wonderful indoor pool/jacuzzi area surrounded by beautiful scenery and gardens. It was lovely. We met the Chef/Manager of the hotel in the stairway who was super nice. We quickly shared our passion for cooking/food as we are both chefs and he offered to buy us drinks with dinner!
Shortly thereafter, we had a FANTASTIC dinner. We started with some wine and while we were deciding on our entree's, the waitress brought over this huge plate of haggis. I was like "Im sorry, we didn't order this" (keep in mind we had just tried a big plate of haggis a few hours earlier). She took it back to the kitchen, then showed up a minute later, placing it in front of us and saying "Compliments of the chef, SORRY". It was so funny! We got the steak and salmon dishes and everything was impeccable.
Later, we went to the reception desk and asked them to schedule us a wakeup call for 7:30 am because we had a flight to catch in the morning, still wanted to catch the free breakfast that we had paid for in our reservation and be able to explore a bit of Scotland for at least an hour before driving back to the airport.
WELL, once again, the receptionists messed up, because we woke up at 9:50 am. I was so upset!! My husband ran down to reception to see what the hell happened while I scrambled to pack up our stuff. Reception said that the wakeup call machine must have broken and said that they would throw some breakfast in a bag-to-go for us. We ran down, paid for the visit (which was mostly comped at that point) and headed straight to the airport. Upon opening the breakfast-to-go bag we found 2 overripe and bruised pears, 2 soggy ham sandwiches and 2 sparkling apple beverages. We couldn't help but laugh. We couldn't eat the soggy sandwiches or smushy pears, but the sparkling apple juice was great!
TIP: On the way to Knock Castle, stop by the Bird House Cafe in Muthill, Scotland for some tea and scones! The little town is super cute and the cafe is very quaint.
To the owner/manager
-Please get a new reception and spa staff, they are the only reason complaints
-The food is INCREDIBLE, keep up the good work!
-We would love to find out what brand of sparkling apple juice that was! It really was great. lol
- Official Description (provided by the hotel):
- If you are looking for great Scottish hospitality, award-winning food, stunning countryside and a luxurious country retreat, Knock Castle has it all. You could be in search of a quiet meal out together, a weekend break in the heart of Scotland, an unrivalled wedding venue or a great place for business - you’ll find we offer exactly what you require and real value for money. ... more less
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- Also Known As:
- Knock Castle Hotel Crieff
- Knock Castle Hotel And Spa
- Knock Castle Hotel & Spa Crieff, Scotland