We exchanged using RCI, one bed cottage one week in August, paid £165 to upgrade to a 2 bed, when we arrived shocked to see we had a log cabin, (maple) not the luxury cottage we expected did inform reception we were disapointed and not what we paid for, they offered to move us to a lovely cottage the following day, unfortunately this did not happen our cottage was given to someone else, we witnessed them complaining to reception just after us !! we were offered another cottage but meant we had to change 2x midweek, we could not accept this as it would be too unsettling for our children with special needs, had no option but to stay, we were greeted with a very bad smell of stale smoke, so bad our clothes stank of smoke, it was very old decor, in much need of a refurb, we had no change of towels, eventually given pool towels on our last day, no mid week clean, one toilet roll all week, no bin bags, we did inform reception, we got fed up of asking, it fell on deaf ears, it was easier to just to buy our own, cooker was filthy, it created so much smoke it set off fire alarm eveytime we we used it, !! we did not receive 4 star service as advertised, we were told by reception to put our complaint in writing which we did four times, i did get to speak to Helen (customer service manager) who promised she would look into our complaint within two weeks, she was very busy going through a management buy out. We did not get a response. We enjoyed Scotland and the area very much,
we will be returning, unfortunatley not at Monness resort.
- Official Description (provided by the hotel):
- Scotland’s longest and loveliest glen, its longest river (the Tay), some of its most spectacular mountains and lochs, and a rich and historic culture. All this and more are part of the welcome we extend to you from Moness Resort, a 35-acre woodland estate in Aberfeldy at the very heart of Highland Perthshire. Whether you are looking for a 4* Perthshire hotel break or a charming 4* country house hotel in Scotland, Moness is the perfect choice. Moness House hotel is a former shooting lodge dating back to 1758 and the oldest dwelling in Aberfeldy. Lovingly refurbished to retain the integrity of the original while introducing the essentials of modern day comfort, it is the ideal place to relax after time spent exploring this beautiful and unique part of Scotland. Hotel accommodation in this unique house been individually styled and offers a range of Deluxe and Superior rooms, graded according to size and location. All are furnished to an exceptional standard that will leave you feeling truly pampered. Or choose to stay in one of our Perthshire holiday cottages and lodges. They range from traditional to beautiful four star cottages that make the perfect gathering place for a family break in Scotland. ... more less
- Reservation Options:
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- Also Known As:
- Moness Hotel Aberfeldy
- Moness Hotel Country
- Moness Resort Aberfeldy, Scotland