We recently booked a 2 night stay at Moness via Groupon. We paid £40 extra to upgrade to a "suite" as told this was all that was available on our preferred dates. On arrival, told that Room 6 is known as "The Honeymoon Suite". The room is fairly large with a large bathroom. However, by any known definition, it is not a suite! It is a double bedroom with a bathroom. Reception staff were very pleasant and agreed with our view but suggested we speak with Reservations. I called them later from home and spoke with Anna who, after supposedly discussing with manager, informed me that "we class it as a suite"! After saying that she didn't "have the authority" to resolve my complaint, then advised that it wasn't possible to speak with her manager and told me her manager wouldn't call me back. Informed that I needed to complain in writing - as "it is their policy". Emailed manager, Helen Davies, who several days later, hasn't even had the courtesy to respond. Apart from the misrepresentation, the room is not particularly impressive - I'd be extremely disappointed if spending my honeymoon here. We had to ask for an air freshener for the smelly bathroom. Excellent shower though! Full cooked breakfast was very poor - fried bread was like a sponge dipped in oil, one egg, one rasher of fatty bacon and one plastic sausage. This experience was enough to put us off trying the restaurant for any other meals. We were already dubious after reading other reviews about poor quality and value. Needless to say, we won't be staying there again. Pity because it's in a lovely location.
- Official Description (provided by the hotel):
- Scotland’s longest and loveliest glen, its longest river (the Tay), some of its most spectacular mountains and lochs, and a rich and historic culture. All this and more are part of the welcome we extend to you from Moness Resort, a 35-acre woodland estate in Aberfeldy at the very heart of Highland Perthshire. Whether you are looking for a 4* Perthshire hotel break or a charming 4* country house hotel in Scotland, Moness is the perfect choice. Moness House hotel is a former shooting lodge dating back to 1758 and the oldest dwelling in Aberfeldy. Lovingly refurbished to retain the integrity of the original while introducing the essentials of modern day comfort, it is the ideal place to relax after time spent exploring this beautiful and unique part of Scotland. Hotel accommodation in this unique house been individually styled and offers a range of Deluxe and Superior rooms, graded according to size and location. All are furnished to an exceptional standard that will leave you feeling truly pampered. Or choose to stay in one of our Perthshire holiday cottages and lodges. They range from traditional to beautiful four star cottages that make the perfect gathering place for a family break in Scotland. ... more less
- Reservation Options:
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- Also Known As:
- Moness Hotel Aberfeldy
- Moness Hotel Country
- Moness Resort Aberfeldy, Scotland