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“Good value hostel”

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Hamnavoe Hostel and Apartments
Reviewed September 30, 2012

We stayed here for one night early Autumn 2011 on our trip through Scotland. The hostel itself is in a convenient location to catch the ferry at Stromness, this is one reason we chose this one on our last night in the Shetlands. The owner was friendly and helpful showing us our room and telling us about places to see on the island. Rooms are basic but clean, similar with bathroom. Overall if you are looking for a good value hostel which is clean with a good location stay here.

  • Stayed: October 2011, traveled as a couple
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Thank J2012UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 17 of 34 reviews

Reviewed September 27, 2012

I thought it was great - really welcoming and allowed me to make myself at home. Granted, it helped that it's pretty quiet at the moment in terms of tourists but I really liked the place, great views out over the water from the kitchen and lounge, very handily located for everything there is in Stromness, and George was a helpful, low-key host. Kitchen facilities were decent as well - yep, I had a really good 5 night stay here. Good value too.

  • Stayed: September 2012, traveled solo
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1  Thank wonderstevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

Didn't have any problems here, stayed for a long weekend, all rooms spotlessly clean, kitchen with all the facilities, and a rest room with tv, great. It isn't a 5 star hotel, but neither is the price, this is cheap by Orkney standards. Stayed in many hostels around Scotland, and this is easily the cosiest, well done George.

  • Stayed: August 2012
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1  Thank dairsieman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

The place was not very clean, had to clean out drain and not as advertised. Manager unhelpful and did not fulfill conditions relating to rental, but was however happy to take the money. For example drier was broken and accomodation so limited in layout and proportions that drier was essential in the property. Definately not four star as it is advertised and questionable in terms of trade description.

  • Stayed: May 2012, traveled solo
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Thank 61travelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamnavoeOrkney, Owner at Hamnavoe Hostel and Apartments, responded to this reviewResponded September 2, 2012

This review does not belong on trip advisor. This "guest" was housed in our apartment as a tenant not as a traveller. Unfortunately we are given guidelines by trip advisor that, should we choose to ignore, would allow me to attach a scripted account of the difficulties we endured at the hands of this tenant.

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Reviewed July 23, 2012

Promoted as 'The only Visit Scotland 4 star graded hostel on mainland Orkney'. When my partner called visit scotland to enquire he was informed that this hostel is not even registered with them! I'll leave it for your readers to decide what sort of establishment would need to lie about their standards!!! Do like the subtle placement of a refuse bin in the promotional photo though. Subliminal message perhaps? On a plus note, Orkney was beautiful and we had fantastic weather.

Stayed: June 2012, traveled as a couple
4  Thank JJA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamnavoeOrkney, Owner at Hamnavoe Hostel and Apartments, responded to this reviewResponded July 30, 2012

Firstly I would like to thank the reviewer for pointing out that we have no registration with Visit Scotland. We cancelled our quality assurance grading for our Apartments and it would appear, inadvertantly cancelled for the hostel. As of today (30.07.12) this has been reactivated and we will be re-graded. I would like to point out that the hostel still meets the exact standards that have been set down every year that we have been graded. The hostel is immaculate, all rooms are cleaned to the highest possible standard and we have endeavoured to provide the best possible service to our customers, as is reflected in the majority of reviews.

I would like to make two points, there is indeed a wheely bin at the back door of our hostel, this is purely because it is the only place to keep it. It is absolutely no indication of the interior of the hostel whatsoever. Secondly, it is not at all clear from the review that this person (s) stayed with us, and indeed if they had the review might have contained more information.

It is very difficult as a small business, to read reviews that are only part truth and while we welcome any constructive criticism and comments, stories such as those written above only serve to damage our business and the livelihood we try to make.

We hope that potential customers would read all the other excellent reviews and make their decision based on those.

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Reviewed June 30, 2012

On our arrival we were greeted by George, who made us feel comfortable and welcome. We received the tour of the amenities and he was ready to provide any local information we might want to make the most of our stay on Orkney. The accommodation was very clean and tidy, well-kept with everything at hand for cooking. The location across from the ferry terminal and marina was very convenient and central, with ample free parking. We would not hesitate to stay here again, and will recommend it to our friends! Good work George, and thanks!

Room Tip: Room 3 was great for couples, private with own bathroom.
See more room tips
  • Stayed: June 2012, traveled as a couple
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1  Thank The-Highland-Pair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

This was a horrible experience for my husband and I. We traveled 5 weeks thru France and Scotland on the cheap...this hits our top 3 list of places NOT worth going cheap! I still have over 10 bug bites 2 weeks after our stay, the bathroom was filthy, you have to pay to heat your room, the drier didn't dry our clothes and despite multiple confirmations on a date and time to meet the host...they forgot about us and we sat waiting on the street for someone to show up. We managed to track down a phone (we didn't have one since we're from the USA) and called; they gave us the entry code and the number of our room. We never saw the host. We loved Stromness and the Orkney Islands but we'll seek out a more enjoyable experience when we go back in two years.

  • Stayed: May 2012, traveled as a couple
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3  Thank CharlotteAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamnavoeOrkney, Owner at Hamnavoe Hostel and Apartments, responded to this reviewResponded July 30, 2012

Firstly we must apologise for not meeting this guest on arrival, this was indeed entirely our fault and was down to an error in our records. As we are at the hostel several times daily we did try to catch these guests but were not able to. We can only offer our sincere apologies for being such poor hosts.

We have found this review very difficult to comprehend for a number of reasons, we are extremely proud of the standard of cleanliness in the hostel, indeed this is usually the first thing that is commented on by our guests. This visitor has chosen to take photos of the hostel, obviously for one purpose. The photo of the bathroom in no way shows a dirty room, it merely shows the colour of the wall and floor covering which is beige and brown. The bathroom is steam cleaned after each guest leaves and we will absolutely refute any allegation of lack of cleanliness.

The photos showing clothes hanging in a variety of locations were puzzling, our tumble drier does dry all laundry and this is the first time we have heard such a complaint. Not only that but we have clothes airers available in the laundry room that guests can make use of if necessary.

Heating in bedrooms is payable through a coin meter, this is to meet rising fuel costs. However, as all of the common rooms and hallways are heated by us, guests rarely have to pay for the heating as the rooms are very warm. It should be noted that many hostels charge for shower use, linen/towels etc, we do not.

The picture showing the rear of the hostel is far from flattering, but the aesthetics of the building cannot be changed, they are no way indicitave of the interior.

One comment that we absolutely refute 100% is the allegation of bed bug bites. Our mattrasses are steam cleaned twice a year, we have mattrass protectors on all beds and linen is cleaned in a sanitary wash in an industrial machine. These guests state themselves they have stayed in several "cheap" locations over a period of time, so to try to blame us for their bites is not only extremely libelous, but is unfair and could cause untold damage to our livelihood, obviously something the writer gives no consideration to.

We would absolutely apologise for these guests being left to wait while trying to contact us, we were at fault and this is something that will not happen again, but we would urge readers to consider the several fantastic reviews that make comment on our cleanliness and on how we treat our guests.

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Additional Information about Hamnavoe Hostel and Apartments

Address: 10A North End Road, Stromness KW16 3AG, Scotland
Location: United Kingdom > Scotland > Orkney Islands > Mainland > Stromness
Hotel Style:
Ranked #4 of 4 Specialty Lodging in Stromness
Price Range: $20 - $40 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Also Known As:
Hamnavoe Hostel And Apartments Stromness, Orkney Islands

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