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“Standing up for the Standing Stones”

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Standing Stones Hotel
Ranked #1 of 1 Hotels in Stenness
Reviewed March 7, 2007

Have just read the NZ review of this hotel and cannot understand it. Why post a piece in March 2007 about a trip in 2004? We have just spent five nights at the Standing Stones Hotel and have received nothing but kindness, courtesy and super service from everyone on the management and service team. The owner was particularly helpful. Indeed, we would rate the attitude of the staff as one of the hotel's strongest points. The value-for-money meals also impressed us. A lot of work is now being done to update the facilities there and so the hotel should become even better. Just one little niggle: noisy floorboards can be a major distraction in the early hours of the morning! Incidentally, we are in no way related to anyone at the Standing stones and though we are in the public relations business, we were not paid in any way for writing this review. We shall certainly go back there when we are next in Orkney.
Ron and Anne Eyley - Chesterfield, Derbys

  • Stayed: March 2007, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
4  Thank ashovercouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 - 176 of 176 reviews

Reviewed March 2, 2007

In 2004, my partner and I were travelling around Scotland, and arranged for the tourist office at John O'Groats to phone ahead to book our room at the Standing Stones Hotel, and to confirm the price, which we paid to the tourist office in exchange for a voucher. On arrival at the hotel, we handed our voucher to reception, spent a reasonably pleasant night in the beautifully situated hotel, and returned our key to reception the following morning to check out. At this point the manager checked the voucher, and announced that the price we had paid was wrong, and that we would have to pay a further very significant sum. We pointed out that the tourist office had confirmed the price, by telephone, which we had paid in good faith, and had given him the voucher the night before, which he hadn't checked, and that the dispute was between him and the tourist office. Had the tourist office quoted the price he now wanted us to pay, we would not have stayed at the hotel at all. He threatened to call the police, and stated that we would not be allowed to leave the island; these threats were made in a very arrogant and threatening manner. After some discussion, we persuaded him that he should take the issue up with the tourist office on the mainland, and we were allowed to leave. Whilst we accept that a mistake had obviously been made, and that he would be out of pocket, his attitude was unhelpful. If he had offered to meet us half way on the price, we would have happily agreed, but his arrogance and rudeness set us against this solution.
This experience nearly spoiled our trip, but I can say that the rest of our time on Orkney was completely different; we met nothing but great friendliness and generous hospitality everywhere else.

6  Thank themagicpanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
standingstones, Owner at Standing Stones Hotel, responded to this reviewResponded March 7, 2007

This hotel changed ownership / management in 2005 and is now fully committed to customer care and ensuring guests enjoy their stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

  • Stayed: August 2017, traveled with family
    • Service
Thank アールくん
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2016
Google Translation

Room Tip: Demandez une chambre sur le lac .
  • Stayed: November 2016, traveled with friends
    • Value
    • Rooms
    • Service
Thank JVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2016
Google Translation

  • Stayed: June 2015, traveled as a couple
    • Service
Thank Stephan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013 via mobile
Google Translation

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ceanova74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Standing Stones Hotel

Address: Stenness, Stenness KW16 3JX, Scotland
Location: United Kingdom > Scotland > Orkney Islands > Mainland > Stenness
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Stenness
Hotel Class:3 star — Standing Stones Hotel 3*
Number of rooms: 17
Also Known As:
Standing Stones Hotel Orkney Islands/Stenness

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