We were passing the area on our travels from the West coast to the East coast and decided to visit the hotel for an evening meal. The entrance to the hotel describes the restaurant as "equisite", so my expectations were raised as my wife, two young grandchildren, and myself entered the hotel.
Although we didn't stay in the hotel, this review is based on the restaurant only and it was so bad that I pass on my comments to other unsuspecting would be diners to make them aware.
We stood at the entrance to the restaurant for what seemed like ages, with the staff all choosing to talk amongst themselves rather than welcoming us. We went back into the reception area and tried again 10 minutes later, only to be ignored again. My first reaction was to walk out (which on hindsight would have been the better option) but decided to venture into the restaurant to apologise to the staff for disturbing them and could we possibly eat. Don't get me wrong, the staff were very pleasant and friendly, but their "get up and go", had just "gotten up and went", and they didn't seem as if their hearts were in their work. Although this was 6pm and the restaurant was just opening, a few of the tables still contained the remnants from lunch, a bad sign of what was to come.
The meal took about 45 minutes to arrive, even although there was only one other couple dining at that time. My wife ordered the Baked Cod Topped with a Parmesan Crust, which came with braised potatoes and peas in a pool of water and was totally totally tasteless. What can you do to make fish tasteless I ask. Upon mentioning this to the head waiter we were told that everyone said the same thing, and "maybe we should take it off the menu". No apology, just a matter of fact statement. My Tempura Chicken had obviously been frozen and each bite oozed water. The tempura batter seemd more like bad chip shop batter, soggy and tasteless. The soya and chilli dips seemed as if they were watered down as they both had no taste to them as well. Glorified and expensive children's chicken nuggets would have described it better.
In case readers think that this is just another whinger putting in bad reviews, (as I see most of the other reviews are positive), can I just say that I normally only put positive comments about food, as believe me, I'm easily pleased as far as food goes. Maybe we just caught them on a bad night. However, even our two grandchildren wouldn't taste our food, they thought it safer to stick to their own!!
Glasshouse restaurant "Equisite".....more like Execrable, utterly detestable and very bad!!!
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- Also Known As:
- Alona Hotel Motherwell
- The Alona Hotel Motherwell, Scotland