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“A friendly and welcoming place”

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Premier Inn Glasgow (Motherwell) Hotel
Ranked #2 of 9 Hotels in Motherwell
Certificate of Excellence
Reviewed August 8, 2013

Stayed with my family for four nights while attending a wedding and visiting family in the area. Staff were friendly and interested in us, the rooms very clean and comfortable, and facilities at the nearby restaurant were also good.

  • Stayed: August 2013, traveled with family
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Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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280 - 286 of 350 reviews

Reviewed August 3, 2013 via mobile

Normal good premiere inn standards. Play area for little ones next door, food at evening meal good enough although speed of arrival of food was a bit slow. Price was very low overall so nothing really to criticise!

  • Stayed: August 2013
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1  Thank daddyali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Noise through the night from room above
When I complained the lady in reception did not
believe me
She said it was not possible that this could have been
The room was smelly, I told her this was probably the carpet and she goes'it can't be, it was cleaned only recently'
The staff were very defensive and would not listen

  • Stayed: July 2013, traveled with family
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Thank ParSat_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Glasgow (Motherwell) Hotel, responded to this reviewResponded August 8, 2013

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

I stayed in July at this P Inn, admittedly it was hot and the only way to cool down was use the very noisy fan. The room decorating was in a poor state, the room was clean but it was so hot I removed the quilt from the bag intending to sleep under the bag on its own. The quilt was so disgustingly soiled which I pointed out to staff who apologised and then looked extremely blank. No I will not go back to this Premier Inn - there are others I would.

  • Stayed: July 2013, traveled solo
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Thank cuddles1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Glasgow (Motherwell) Hotel, responded to this reviewResponded July 26, 2013

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed July 17, 2013

I have stayed at this lodge before a number of times as it is close to elderly relatives living nearby. So knew what to expect. And the rooms are of a good size and layout.
The young staff are energetic and welcoming and go through the whole scripted drill they are required to. All the usual economies continue to be made to reduce costs but there has never been a problem replenishing towels or the complimentary tea /coffee items. Note to General Manager of Premier Inns : " Try having a cup of coffee with 2 of those silly milks and see how many are really needed" You get a text the day before your arrival inviting you to for book for dinner at the adjacent Table Table restaurant. Which I did this time. The waitress pointed out the Saturday Specials which proved to be much cheaper than our original choice. Again, a young energetic person and very attentive.
Parking meters have been introduced since my last visit - parking is free for Premier Inn guests who receive a permit to display in the window. Restaurant guests can claim a refund but as there is not much else nearby apart from a filling station who would park there?
Online booking is fairly easy though the daily pricing structure seems erratic to me. One night (Sunday) was £29 but the Saturday was double that despite not seeming to be more than half full like the restaurant... Overall value was fair enough I guess. Some of the decor and window frames are showing signs of age but the TV was a modern set with a good range of channels. The low energy light bulbs continue to irk me but I guess leisure providers are under pressure to show that they are doing their bit. Hint: halogen lamps really are much better these days.

Room Tip: Rooms not facing the Edinburgh Road side might be quieter but drunks sound the same wherever they ar...
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  • Stayed: July 2013, traveled as a couple
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Thank freefromenvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

This was the first stop on a holiday around Scotland and it was not a very good start, our room was not ready and as we had taken 7 hours to get there we were not very happy and it was about 15 30, when we got into our room we found there was a bad mark in the bath and the TV controls had the back missing so the batteries did not want to stop in. when we went down to the restaurant things did not improve the waste bins by the till were overflowing and had rubbish around it on the floor then there was cupboard doors hanging off there were floor tiles missing in the doorway to the restaurant and the chairs were very well used. hope the next hotel is better
G

Room Tip: Try to see if you have a better time then we did
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  • Stayed: June 2013, traveled as a couple
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Thank gerald w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Glasgow (Motherwell) Hotel, responded to this reviewResponded July 9, 2013

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.

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Reviewed July 2, 2013 via mobile

Put me off premier innfor good. Bed totally stank of smoke off bed sheets. Restrant was full but there was alot of us & others were happy with there rooms so we must of got a mingy room. Havent been back to a premier in again as didnt want my face on the sheets they were so yukky

  • Stayed: October 2012
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Thank Gordiefm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Glasgow (Motherwell) Hotel, responded to this reviewResponded July 4, 2013

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Glasgow (Motherwell) Hotel

Address: Edinburgh Road | Newhouse, Motherwell ML1 5SY, Scotland
Location: United Kingdom > Scotland > North Lanarkshire > Motherwell
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Motherwell
#4 Family Hotel in Motherwell
#4 Business Hotel in Motherwell
Price Range: $67 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Glasgow (Motherwell) Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
The fun of Glasgow or the delights of Edinburgh? With handy road links, there's no need to choose ... more   less 
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Also Known As:
Premier Inn Glasgow (Motherwell) Hotel Motherwell
Premier Inn Glasgow (Motherwell) Hotel Scotland

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