I stayed Sat 8th Dec as part of a works Christmas night out. We have been many times before both from the SGH and now the New Victoria Hospital . This year will probably be our last . The rooms are very tired and there was a considerable difference in standards of accommodation amongst our party of 30.Despite this we all made the best of the room situation without complaining to management. Our main gripe is with the standard of meal served at our party night. Dreadful to the point of being inedible and having to be sent back with the replacement not being much better.Some of us made a point of eating lunch next day in the Orangery restaurant which was faultless to the point where we questioned whether an agency ? chef had cooked the meal the night before. We paid for our lunch and asked to speak to the restaurant manager and asked if the hotel had indeed employed a different team of chefs for the part nights. No one had unrealistic expectations of the party night however it is reasonable to expect the food to be edible. The manager was very concerned and took our details and informed us that someone would be in touch. Whilst we were in reception the general manager Mr Rennie came to speak to us as he had been told of our concerns again he stated that he would look into this further and that someone would be in touch . We are still waiting. Customer service very very poor.
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- Also Known As:
- Seamill Hydro West Kilbride, Scotland
- Hydro Seamill