I was staying at this hotel in October 2011 for 4 nights for a business trip in the area. I must say, this was my worst experience of a hotel stay ever...the arrival day was still alright, luckily I arrived in the afternoon when there was still someone around. but then it started...for breakfast you need to order your hot meal (full English/Scottish breakfast) and even though I seemed to be one of the only 2 or 3 guests staying in the hotel at the time and there was nobody around in the restaurant when I got up, they still managed to bring my toast out cold and stale.
I think the first night was still the most restful one...the next night, I was woken up around 3am by another hotel guest who was trying to get into his room. you need to keep in mind that the hotel locks the front door of the hotel for the night (and you don't have fancy electronic card keys to get in). there is a bell to ring the reception, but there is nobody at the reception during the night (even though there is a sign out front that says someone will let you in). so the other hotel guest was ringing the front door bell, a lot...and you can hear the reception bell through the whole hotel it seems, I sure did. frustrated, he started hammering the front door so strongly that the burglar alarm went off...you might have thought that the alarm may have brought some hotel employee running, but there was nobody to be seen. eventually, the alarm stopped, and the drunk hotel guest was picked up an hour later or so by some friend by car (he did not get into his room that night)...and since I didn't have a key for the front door either, there wasn't much I could do for him either.
the next night, around 4am, the fire alarm in my room went off. made me jump out of my skin, and after the sleepless night before I was rather confused. by the time I found some warm clothes to get outside, the alarm stopped. did anybody come by to check on why there was a fire alarm in the middle of the night of their hotel? no. needless to say, I didn't sleep the rest of the night anymore. when I mentioned the fire alarm to the receptionist the next morning, they just looked confused, no surprise there.
the 3rd night, I went out to visit a friend living a few hours drive away; I got back to the hotel around 10pm, only to find the front door locked up for the night. remembering the hotel guest from 2 nights ago, I got very concerned, as I didn't have any local friends to crash with. being in the other man's shoes, I quickly realized why he was so frustrated. at 10pm you could still expect someone to be sitting at the reception at least. ringing the door bell didn't help; looking through the letter hole I saw the reception was deserted. there was a phone number mentioned at the door and at the hotel front, so I rang that number, only to be connected to a voicemail. left a message pleading to be left in, nobody ever called back, not even the next day. I went to the hotel next door (which actually had a guy sitting at their reception!), hoping that they might know the owners of my hotel and they might be able to tell me where I could find them so I could ring their door bell. unfortunately, they couldn't help me. so I went running around the outside of the hotel trying to find an unlocked door to get in; no luck. then I went searching for some sort of attachment house where I was hoping to find some employees. I found some, and rang the door bell, seemed like I had woken someone up as well. at that moment the guy from the other hotel came running around the corner and told me that some other guests just got back to my hotel and they had a key for the front door...HURRAY!!
when I was finally lying in my bed I couldn't manage to fall asleep, I kept thinking that something was going to happen again, I just kept watching the fire alarm at the ceiling.
in summary, there doesn't appear to be any organization at this hotel, and nobody seems to care much for their guests.
this is the most stressfull, restless stay I ever had at any hotel ever...I would not recommend the place to anyone...
- Official Description (provided by the hotel):
- Recently refurbished Victorian Hotel. ... more less
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- Also Known As:
- Chapel Cross Guest House Roslin, Scotland