We stayed in an executive room (upgraded) we got an itison deal and overall our two day stay was great - dinner was great - if I had to give any negative comments I would say that our room was not made up on the second day although someone knocked our door at 4pm and said do you want anything ? We did highlight this to management - (not to our satisfaction) also although we had upgraded to executive room the advertised fluffy bathrobes were taken out of room because we had an itison deal! Just made us feel like we were second class customers when we were supposed to be having a relaxing break away from all our stresses! Just felt that spoilt our few days at Douglas a bit - we had came straight from another luxury hotel in Brodick and found that there was a contrast in the management/staff - would like to go back but not sure it would be our first choice - we had been do looking forward to it - we go to Arran often but this is our first time at Douglas .
- Official Description (provided by the hotel):
- Boutique Hotel with beautiful panoramic views over Brodick bay and Goatfell, a stone's throw away from the ferry terminal. ... more less
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- Also Known As:
- The Douglas Hotel Brodick, Isle Of Arran