After all the fantastic reviews this hotel had I was really looking forward to our stay. Boy was I disapointed. Our room was reasonable the bathroom very small with a big rust ring round the drain and chip marks on the bath. The plumbing 'rumbled' and the soundproofing between the rooms did not appear to exist as we could hear the neighbours coughing and talking. In fairness the bathroom was clean and had big comfy bathsheets and towels. The shower seemed to have a will of its own and both the water pressure and the warm was never guaranteed,
We also found the food to be disapointing, the only veggie dish the chef appeared to serve was mushrooms. We had this on the menu each night on our 3 night stay, including mushroom soup also on one night, Great if you like mushrooms. (unfortunately my husband and I do not). What was wrong with nut roast, or even a salad. We struggled with the food. The chef also seemed to have a thing about cream sauces (another no for my husband) what was wrong with an ordinary gravy? and on two nights the veg appeared to be heated ex frozen veg. - not nice, the coffee was like tar. Service was poor and all 3 nights we had to ask for a waiter to take our order, we had two eldery ladies sitting at our table who were in the dinning room first, people were on to their main course and neither of the 4 of us had even ordered. Staff training would appear to be the order of the day.
The bar serving meals seemed to be really busy, with both meals and drinks perhaps there was staff shortages, to the detriment of the residents. One suggestion might be that half-board customers could upgrade to the a-la-carte at a supplement. I noted one duck on one night and it looked really nice.
Gave the evening entertainment a miss - not really what I had expected. A walk in the evening was also out of the question. The area surrounding the hotel stank of sewerage. I could not believe the terrible smell, and if somebody left a door open it penetrated into the hotel. This matter gives a really bad view of the whole island.
Enjoyed my visit to Arran, did the castle and the distillary, saw some lovely views, old standing stones, it had the works, but perhaps needs to go back to basics.
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- Also Known As:
- Best Western Blackwaterfoot
- Blackwaterfoot Best Western
- BEST WESTERN Kinloch Hotel Blackwaterfoot, Isle Of Arran, United Kingdom