We went to Shenhai on the recommendation of a work colleague for a buffet style lunch and although the food was very nice, the staff were so rude we left without finishing our meal. We placed our order for wine and drinks and when starters arrived we asked for some water. The reply was a blunt 'No water!' We asked another waiter and were again refused water at the table. We were then asked to pay for our meal upfront but refused as we didnt like the way we were spoken to and hadn't eaten here before so wanted to know what we would be eating before we paid and we were then told that it was not our business what we would be eating! We said we were about to leave so were then asked what we would like for our main meals and placed our orders but were then presented with random dishes and told to share with someone else if we didn't like it?! Also as it was the Christmas season prices were set at £15 per person for lunch! This would be acceptable if it was a buffet but outrageous considering we had no choice and were served what looked like the night befores leftovers. I have heard from friends that service is always excellent in this restaurant but on this occasion it fell way below what is expected and I certainly will not be back for a return visit
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