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“Food was tasty but service was appalling!”

Shehnai Indian Restaurant
Ranked #12 of 57 Restaurants in Cupar
Certificate of Excellence
Cuisines: Indian
More restaurant details
Restaurant details
Dining options: Late Night, Delivery, Reservations
Description: indian restaurant
Perth and Kinross, United Kingdom
Level Contributor
30 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Food was tasty but service was appalling!”
Reviewed December 23, 2012

We went to Shenhai on the recommendation of a work colleague for a buffet style lunch and although the food was very nice, the staff were so rude we left without finishing our meal. We placed our order for wine and drinks and when starters arrived we asked for some water. The reply was a blunt 'No water!' We asked another waiter and were again refused water at the table. We were then asked to pay for our meal upfront but refused as we didnt like the way we were spoken to and hadn't eaten here before so wanted to know what we would be eating before we paid and we were then told that it was not our business what we would be eating! We said we were about to leave so were then asked what we would like for our main meals and placed our orders but were then presented with random dishes and told to share with someone else if we didn't like it?! Also as it was the Christmas season prices were set at £15 per person for lunch! This would be acceptable if it was a buffet but outrageous considering we had no choice and were served what looked like the night befores leftovers. I have heard from friends that service is always excellent in this restaurant but on this occasion it fell way below what is expected and I certainly will not be back for a return visit

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank RobarScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

Visitor rating
    73
    32
    8
    6
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ceres, United Kingdom
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“superb”
Reviewed October 17, 2012

really good food, value for money & staff are really really friendly too, a good night out, also a good couples night out :)

Visited August 2012
Helpful?
Thank jaynebraid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“excellent menu”
Reviewed October 4, 2012

Great setting and presentation excellent. Price the norm. Only down fall was i had to ask for the bill four times. Each time i asked the waiter replayed "i will go and get bill" i.e the person. thought it was funny but after the fourth time was ready to walk. only once i got our coats the bill was provided. i can only guess it was a tactic to get us to order pudding.

Visited August 2012
Helpful?
Thank snow161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
31 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“The best indian in Scotland”
Reviewed July 30, 2012

Brilliant food - clean, quality cutlery and laundered napkins are a bonus.The head Waiter knows all his customers and is a class act. I defy anyone not to enjoy. Downside : sadly the seem to give preference to carry - outs and you are often left sitting too long but it is well worth waiting for. Quality produce used and a owner/chef who sets high standards

Visited July 2012
Helpful?
1 Thank lastoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
15 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Lovely food”
Reviewed July 9, 2012 via mobile

I have eaten at the restaurant a few times now and I am never disappointed. The food is freshly made to order and is excellent value. Give it a try you won't be disappointed.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank chriscScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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