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“A little Tired”

Balcomie Links Hotel
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Balcomie Links Hotel
Ranked #1 of 1 Hotels in Crail
ARBROATH
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“A little Tired”
Reviewed March 18, 2013

Stayed overnight at the Balcomie and received a pleasant reception from the owner, stayed in room 12, which was very spacious and clean with good views over the Forth, but the room was tired and the pillows are in need of being replaced (badly stained). Whilst the bathroom was clean, it is in need of an upgrade and whilst there was a note saying that the hot water has a long way to come and would take a few minutes, it was much much more than that. At breakfast the welcome could have been warmer, the dining room was bright and airy and we both enjoyed our breakfast. Did not feel that this hotel represented value for money.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WELSHMAN50Arbroath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Owner at Balcomie Links Hotel, responded to this review, March 20, 2013
Thank you for taking time to review of your stay with us and thank you for your feedback. We value all feedback and try to improve on our shortcomings and improve our overall guest experience.
We take note of your comments and will try to act on the ones that we can make improvements.
Although we have a rolling upgrade program end of each season, but we do recognise that there are certain rooms, are due for refurbishment in the near future.
Once again, Thank you.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
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English first
Altrincham Cheshire
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 11, 2012

Sadly I am not able to endorse the many favourable reviews of this Hotel. After a 6 hr drive we were met by the hostess who seemed to be interested only in my bank card. No polite enquiry about our journey. I was handed some papers indicating the hotel had tried to take payment prior to our arrival but had been thwarted by security. I had to pay before I was handed a key. After meeting our granddaughter in St Andrews, she expressed a wish to return to our hotel for dinner. When I telephoned the host to ask if a guest bed could be provided I was told the hotel had none, and an enquiry for a single room met with the same response. We therefore dined at a very good Italian restaurant in St Andrews instead. On returning to our hotel after 11pm we did not see another person in the premises. I tried running a hot bath but the water ran cold. The same thing happened in the morning so we left without staying for breakfast. A very miserable experience indeed.

  • Stayed November 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Kaydeeem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Owner at Balcomie Links Hotel, responded to this review, January 1, 2013
Thank you for taking time to review of your stay at the Balcomie Links Hotel.
I am sorry to hear that your stay with us fell short of your expectations. It is our policy to take the first night stay as a confirmation deposit from the card provided at the time of making the reservation.
If for any reason this wasn't done then we ask guests to make the payment on arrival, especially if they are staying for one night. I think that what has happened in your case.
We do not provide guest bed to accommodate third person in the guest rooms and we do not have any single rooms in the hotel. On the night in question a twin or a double room could have been provided for your granddaughter if you so wished.
As to the hot water, it does take 2, 3 minutes for the hot water to reach the guest rooms, there is information to that effect in the room folder, advising guest to run the water for at least 2 to 3 minutes in order to have a comfortable shower or bath. If you have brought this to our attention at the time we could have explained it to you.
We always try to make our guest feel welcome and comfortable during their stay with us. On this occasion, we haven't achieved our objective and for that I apologise sincerely.
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Hampshire
2 reviews
Reviewed October 11, 2012

Just spent 3 nights here for golf. Arrived late Fri, unsure of local facilities as early October. Needn't have worried as hotel has excellent menu of freshly cooked food served by very friendly staff. Bar is also part of local community & we enjoyed the regular Fri night quiz which is a lively fun event! Decor may be a little dated but rooms are very clean & comfortable, tea/coffee in room, ample hot water in en suite bathroom, & fluffy towels. Breakfast was freshly cooked to order & Mike & staff were on hand to answer any queries. In fact restaurant was so good, we ate there all 3 nights & enjoyed very much having relaxed drinks in the bar.
So I would definitely recommend Balcomie Links with 5* for atmosphere & hospitality.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank AETHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Owner at Balcomie Links Hotel, responded to this review, October 25, 2012
Thank you for taking time to review of your stay at the Balcomie Links Hotel. It is always nice to hear that our guest have an enjoyable stay with us, we do appreciate the feedback.
Please do not hesitate to contact us again, we'll only be too happy to help you with any trips you may plan to Scotland and Fife again in the future.
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Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 3, 2012

Just want to say a very big thank you to The Balcomie Hotel - as a solo traveller it is always nice to be warmly welcomed and that is exactly what I received from everyone at the hotel including the locals - had such a lovely meal and a great time that I left my coat in the the wardrobe - a big bulky coat!! Thank you to Mike and Ayshe - my coat is on the way in the post to my UK base for the more than happy to pay £5 - thank you, thank you!! Great place, great staff and great service!.

Room Tip: book ahead on your website...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Owner at Balcomie Links Hotel, responded to this review, October 4, 2012
Thank you for taking time to review your stay at the Balcomie Links Hotel. We appreciate all feedbacks, positive or negative, to measure our performance and try to improve our services to our guests. We are very pleased that you had an enjoyable stay with us and we hope to see you again in the future. Enjoy your tour of Scotland and have safe journey back home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 23, 2012

We decided w wanted a great view and my good ness did we get one. The Balcomie Hotel sits a bit back from the sea at Crail, but our top floor room had the most beautiful view to the Isle of May and across the Forth. We could see the Bass Rock and North Berwick Law and lots of sea and sky. The room was large and bright and comfortable and the breakfast was much more than the 2 starts the hotel has. Beautifully cooked and I noticed that the any requests were met with a friendly and helpful yes, even gluten free bread one of the guests brought with them was welcomed and toasted. There are some minor downside. The tv was the smallest I think I have ever seen. The bathroom was not great (but the shower was fine - strong and hot). The entry hall was dark and not very welcoming. But we definitely got what we wanted - great view, a good night's sleep and a great breakfast to start to the day. Definitely great value. Thank you!

Room Tip: Top floor at the front for a great view. But there's no life so pack with care!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NBSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Owner at Balcomie Links Hotel, responded to this review, September 24, 2012
Thank you for taking time to review of your stay at the Balcomie Links Hotel.
We are pleased that you have enjoyed your stay and we look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmedy, Belgium
Level Contributor
3 reviews
3 hotel reviews
Reviewed July 25, 2012

Our last stop of our trip to Scotland; after having travelled from the Isle of Skye, we were warmly welcomed ; our rooms were comfortable and the bathrooms very nice; very nice breakfast too. Possibility to have a drink at the end of the day .Thank you.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernadette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Manager at Balcomie Links Hotel, responded to this review, September 24, 2012
You are welcome and thank you for taking time to review of your stay with us.
We are please you had an enjoyable stay and hopefully we can welcome you back to Balcomie Links Hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 24, 2012

We stayed in this hotel for one night and we were very impressed. The room was clean and we were provided with clean towels. The bathroom was small, equipped with a shower that worked perfectly well. The sink was in the room rather than the bathroom, which was a bit odd, but didn't cause any problems. We had a lovely dinner in the hotel and a very tasty breakfast. The hotel is a short drive from the Balcomie golf course and within walking distance to the centre of Crail. Would recommend this hotel to anyone.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erk0310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balcomie, Owner at Balcomie Links Hotel, responded to this review, September 24, 2012
Thank you for your review. We are glad your stay was comfortable and hopefully we'll see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Balcomie Links Hotel

Property: Balcomie Links Hotel
Address: Balcomie Road, Crail KY10 3TN, Scotland
Location: United Kingdom > Scotland > Fife > Crail
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Crail
Price Range (Based on Average Rates): $
Hotel Class:2 star — Balcomie Links Hotel 2*
Number of rooms: 15
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Also Known As:
Balcomie Links Hotel Crail, Scotland

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