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“Extremely disappointing meal”
Review of The Golf Hotel

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The Golf Hotel
Ranked #4 of 9 Crail B&B and Inns
Certificate of Excellence
Edinburgh
1 review
“Extremely disappointing meal”
Reviewed July 28, 2010

We popped in at the Golf for an early dinner, as we were passing through Crail, returning to Edinburgh. We chose to sit outside as the it was a lovely evening. The menu itself was impressive, but the food was completely underwhelming and overpriced.

I knew the meal was going to be disappointing as soon as the starters arrived. The "Brie in Breadcrumbs" was lukewarm and most of it was still solid. the breadcrumbs were in sold sheets and looked more like batter. My wife had "homemade" mackeral pate which was ok, but it looked like both starters had been bought in and i suspect mine was straight out the freezer. The side salads were good and fresh.

The "Medley of prawns", which my wife had, was supposed to consist of various different types of prawns. What she received was a plate of prawns that had been deep fried, so that any subtlety was lost. All prawns appeared to be in batter and half of them were scampi! My battered fish had a thick black hair embedded in the batter, which i had to prise out before starting. At least i know the hair was there before the frying commenced, so any germs would have been killed instantly.

The service was also poor. One of the waitresses was nice, but the other had a face like our presence offended her. We had to walk through the hotel to order at the bar, then had to go back inside to find the waitress to ask for the bill, which seemed like a supreme effort on her part.

Two courses for two cost £30, which, given the quality of the food was was overpriced. We couldve paid the same for a nice fresh, healthy meal at the much more welcoming Ship Inn in Elie. No tip was left as the waitresses only delivered the "food".

Stayed July 2010, traveled as a couple
Helpful?
Thank davidpaterson99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
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English first
fife
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 21, 2010

Stayed there for one night. The reception was rather off hand. The keys were handed over but no mention of facilities or breakfast times.
The rooms were fine but I am afraid the showers were not. There was mould inside the shower cubicle and the shower curtainswere also mouldy. None of us used the showers. In our bathroom the towel rail was hanging off the wall and the hot water tap seemed to have a mind of its own
When we arrived the restaurant seemed very busy so we though we would have a meal. I would like to say it was good, but alas the fish was dry, the steak pie was barely warm and the chips were horrible
Everytime we walked past the resident's lounge a "chef" was sprawled in front of the tv.
We went for breakfast the next morning which wasn't too bad but the person serving us looked as though he had just got out of bed
We returned to the resident's lounge to read the papers ( the chef was gone) but there was a dirty plate and cup lying on the table
The only good thing about it was the bar area which had a coal fire and was very welcoming
Would I return ? No

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mistyFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dancy7, Owner at The Golf Hotel, responded to this review, May 31, 2010
Thank you for your comments. We have since rectified all showers and curtains and have undergone further staff training with our cleaners. We have also adopted a new policy with regards to staff in our lounge area. Thank you agian for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset,England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2009

We stayed one night and retired to bed at 11pm. At 6am the fire alarm went off and 8 bleary guests tipped out on the pavement. After 5-10 minutes we realised no staff had been on the premises. After 10 more minutes we rang the police and the fire brigade arrived 45 minutes after the alarm. They asked who was inside-we did not know!! Luckily it was a false alarm, but no-one had told any of us that there were no staff present overnight. The owner later said it should be linked to a call out and asked why no one had phoned him, as his number was in a folder in a drawer in the room. There was no phone in our room! Formal complaint made to Fire Service. Nice food, check on your safety!!!

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AppleCake_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dancy7, Owner at The Golf Hotel, responded to this review, May 31, 2010
Thank you for your comments. This incident was indeed disturbing and was brought about by a fault between our fire alarm system and the control centre. All procedures have now been adapted and upgraded.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Golf Hotel

Property: The Golf Hotel
Address: 4 High Street South, Crail KY10 3TD, Scotland
Location: United Kingdom > Scotland > Fife > Crail
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #4 of 9 B&Bs / Inns in Crail
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
The Golf Hotel is a quality hotel, bar and restaurant in a 18th century Grade A listed building, perfect for a relaxing weekend away or golfing holiday. Situated in the picturesque village of Crail and with fantastic facilities and great food, visit us to wind down or for a weekend getaway. For golfers, Crail has two links courses and is perfectly situated for a trip to 'the home of golf', St Andrews. If you're simply looking to relax, the scenic coastal paths offer a fantastic opportunity to explore the stunning eastern coastline of Scotland. ... more   less 
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Also Known As:
The Golf Hotel Crail, Scotland

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