My wife and I were unfortunate to have lunch here today. We stopped here due to our chosen restaurant being shut for the easter holiday.
First impressions....nice looking hotel, with a restaurant overlooking the main street. Tables for eating, are seperated between the bar and a restaurant.
Meet and greet....... was poorly handled by the older gent. We asked if a table for two for lunch was available. We were then given the choice to eat in the bar or the restaurant. We chose the bar and were then led to our seats....... then forgotten about...... just as we were about to leave the old gent came over and asked if we would like to see the menus, and said he would be back in a few seconds to take our drinks order.......time passed....when finally a nice girl came and took our drinks order, this then came soon after, from the old gent, who then asked if we were ready to order....at no time did he write anything down, and in fact had to check and double check my wifes order. We were sure he was going to get our order wrong, so were not filled with enthusiasm for what was to come.
Menu....quite varied and interesting selections, especially the specials. Typical pub fayre such as steak pie, fish and chips were also present. They do a soup and baguette deal as well. My wife chose the chicken and ham baguette with cream of cauliflower soup, I chose the steak pie.
Service....decent from the young girl that seemed to know how to deal with customers, poor from the old gent, who, when asked by my wife where are the toilets, replied.., the ladies? He also commented that it was panic stations because a few customers arrived at the same time...we both had the feeling of fawlty towers at this stage.
Food.....decent home cooking, that was pretty on a plate. Very tasty soup, and crunchy baguette, tender steak, but chewy pastry. The baguette came with a dressed salad, and the soup was decorated by pretty drops of parsley oil.
Value...poor, 2 mains, and 2 drinks came to £26, if we added on our usual starter and second glass of wine, this would have been nearer £37.
Overall.....I cannot stress enough the importance of a confident meet and greet. This sets off the customer with confidence for what lies ahead. Our experience never recovered from a bad first meeting, so we would not want to return and could not recommend...nip down to the cedar inn instead.
- Official Description (provided by the hotel):
- We are an independent hotel focussing on fresh, local food and providing a warm welcome to residents & diners alike ... more less
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- Also Known As:
- Aberdour Hotel & Restaurant Scotland