Carberry Tower has charm, a recent Royal history and a beautiful setting, but our second visit for Dinner last night was marred by truly awful, amateur service.
First impressions were great-we had a very nice welcome from the receptionist who took us to the Bar and sat us down.. Despite the presence of only one other couple-we waited a full 20 minutes before I had to get up and ask for drinks. When we`d finished, I had to get up and ask for menus.
At Dinner-despite there only being another dozen or so diners the service was erratic-am sure the staff`s priority was to gossip in the kitchen rather than concentrate on their guests.
Since our last visit, the a la carte menu has been ditched in favour of a restricted choice table d`hote. We felt the standard of cooking was much less ambitious and enjoyable than before...
Our ordered coffees came swiftly-we had gone upstairs to look at the Reception Rooms and the waiter was coming up the stairs to find us as we came down-so this was good.
After some more drinks, we got hold of the Head Waiter-at least we think he might have been- he was the terribly untidy one with the grotesquely twisted shirt collar-and complained about the service.The response was aggressively defensive with no hint of apology.
The Management of this place, if such a thing actually exists, deserve to find new positions well outside the service industry as they obviously have no grasp of the concept.
My two guests were incredulous-one a veteran hotelier, one a retired restauranteur, could not believe the extent to which a precious asset like this is being allowed to go to waste.
With the chef who was there a few weeks ago and proper service, they should be fighting people off.
Go to the Pompadour in the Caledonian Hotel for a Masterclass in how it should be done-and weep!..