A friend and I tried this place for the first time today and we will never go back.
We chose to sit outside as we each had our dog. My son and his friend were ravenous after a day at the beach.
The bad impression started when we walked in. Neither of the 2 staff standing at reception greeted us. I had to ask if we could order meals to take outside. We were told we had to order at the bar.
On approaching the bar, staff were fairly busy however nobody thought to smile or say 'I'll be with you in a minute'. Again nobody greeted us and I had to wait 5minutes to ask for the menu which was not on display. We ordered drinks then took menus out to ask the boys what they wanted. We were told we could start a tab and did not have to pay for drinks at this point. We placed our food order at the bar. Soon after a man came out and said we couldn't have a tab and would have to pay up front. I duly went back in and paid for the drinks and food at the bar. I thought our order had gone through as a waiter at the bar recognised the order I was paying for. My son went in to ask for a jug of water for the table. It never arrived. We waited 25 minutes and no food had arrived. It was only burgers and fishcakes and the restaurant was not busy. After 10 more minutes I went to the bar to enquire. I explained we were in a hurry to get back to Edinburgh. After a further 5mins, the staff member came back. He did not offer any information. When I asked if he knew of any progress, he said the order hadn't gone through! Meantime, the owner had spoken to my friend outside and offered free drinks but it was too little too late. I asked for my money back and was repaid for the food. No apologies were given. Considering the bad service I think we should have been refunded for the soft drinks too.
The whole place seemed much more geared to keeping golfers in drink than providing a pleasant atmosphere for families and friends to have a meal in. The golfers are welcome to it.
- Official Description (provided by the hotel):
- Built in 1638, the eight bed roomed house and the neighboring school were converted into a 23 en-suite bedroom hotel in 1970. All rooms have central heating, hairdryers, ironing facilities, direct dial telephones, wi-fi access, colour televisions and tea/coffee making facilities. In Duck's Restaurant you can enjoy fresh local produce prepared skilfully with care. Other facilities include Donalds bar/bistro with an extensive whiskey collection, real ale and a sheltered courtyard for alfresco dining and drinks. ... more less
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- Also Known As:
- Ducks At Kilspindie House Hotel Aberlady
- Ducks At Kilspindie Hotel
- Ducks At Kilspindie Aberlady
- Ducks Inn Aberlady, United Kingdom