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“New year Eve”

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Millbrook Lodge Hotel
Ranked #1 of 2 Ballynahinch B&B and Inns
Certificate of Excellence
Reviewed January 1, 2014

New Year's Eve was a great experience.
Food accommodation and entertainment really good.
We could not find any faults at all. The staff were all very
Cheerful and helpful . Would definitely stay here again

Stayed: December 2013, traveled with friends
1  Thank Iris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millbrook100, Manager at Millbrook Lodge Hotel, responded to this reviewResponded May 10, 2014

Thank you for your kind review and so delighted that you enjoyed your time with us. It is very important to us that our guests are welcomed and made to feel at home in the Millbrook Lodge Hotel. We trust you will have occasion to revisit with us. Again thank you for your kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (224)
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156 - 162 of 224 reviews

Reviewed December 23, 2013

Having ate in the restaurant on a few occasions, we decided to give it yet another chance, having previously put the unhelpful and extremely unpleasant staff down to being busy. However upon arrival at the bar to request to be seated, my wife and four children and I were told that we would have to find a table at the back of the bar area ourselves which was completely full with only a small table for two available, whilst the front of the restaurant was entirely empty. We approached staff a few times to explain that there were six of us in to have dinner and the area they were directing us to did not accommodate us they were uninterested and frankly didnt have a clue what to do with us they just stood looking empty back at us! that is other than one bar maid in particular who still insisted we sit in the over crowded area that didnt have any room for us as the restaurant area to the front was all booked at some stage that evening. We were frankly disgusted and extremely embarrassed, we have never been to a restaurant where the staff have been so unhelpful, unpleasant and uninterested in our custom. The bar maid might as well have held the door open for us to leave. We chose to walk out in the end as it felt rather like we were begging to be seated and to be fair the food is probably not even as nice as some of the local chippys!! Would not recommend at all, unfriendly staff and thats putting it nicely and over priced, over cooked food.

  • Stayed: December 2013, traveled with family
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8  Thank glenn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

This hotel looks lovely from the outside and is set in nice grounds. However, it is shabby and in need of refurbishment, particularly the bedrooms. The breakfast and dinner menu is quite limited and service was slow. Reception staff surly. Wouldn't recommend this hotel.

  • Stayed: September 2013, traveled on business
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1  Thank yentl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

Stayed three nights at this hotel to attend a family funeral. First impression was good. Set in nice grounds just outside Ballynahinch. Staff that greeted us were friendly and helpful. To be fair this was my experience throughout our stay. Our room was warm and clean. The drink making facility included packets of biscuits which I thought was a nice touch. Breakfast was served in the restaurant allowing us a view of the squirrels whilst we ate. Breakfast itself was not so enjoyable. The food was plentiful but was let down by quality. The bacon was so dried out it was like cardboard. The two mornings I ordered fried eggs they arrived with solid yolks and on both occasions appeared to contain small pieces of shell. On the third morning my wife ordered a fried egg and that was in fact ok. Perhaps they had been practising in the kitchen. One other problem we experienced on the culinary side was a ham sandwich arrived with a pot of mustard on the side. So far so good until I found they had also spread mustard inside the sandwich. Rather a pity that these things took the edge off of what otherwise was a pleasant stay. The hotel is undergoing a refit an in room safe would be nice touch in keeping with current practice.

  • Stayed: November 2013, traveled as a couple
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2  Thank KilkennyPoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

Just home from Millbrook lodge was really looking forward to Sunday dinner what a disappointment staff no where to be seen and when they did come to the table they where rude food cold no one near us to ask if everything was ok did intend to have dessert but after sitting 20 minutes after main course was finished we just ask for a bill it then took a further 10 minutes to pay bill even though I was the only one there MILLBROOK TAKE NOTIE OF THE REVIEWS

Room Tip: Don't go to the Millbrook and say nothing if the service is poor
  • Stayed: November 2013, traveled with friends
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2  Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Staff were rude and ignorant, food was cold, dry and far too expensive. We waited 30 minutes in the restaurant before any of the staff even looked at us, and when we FINALLY got out food, we were greatly disappointed by the quality.

  • Stayed: November 2013
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1  Thank wedgewelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed for one night, never been here before. Receptionist on arrival very nice, staff throughout the hotel very friendly and accommodating until....We thought checkout was 12, at 11.20 the phone in the room rang, I answered 'hello' and a woman's voice said curtly 'check-out was 11'. I apologised explaining our (most hotels have a 12 o'clock checkout) and she promptly hung up without another word. When I handed our key in at reception 20mins later she hardly looked up. She did not ask if we had enjoyed our stay, if everything had been ok.....nothing! I am a business owner, albeit not in hospitality, but we do have a receptionist. If anyone in my employ, but especially a receptionist, was as curt as the lady in this hotel they would no longer have to worry about being pleasant to members of the public because they would no longer work for me. Such a shame as this hotel seems to have been upgraded recently and everyone else was very nice. My husband and I are in our forties and the days of accepting this rude manner from anyone are long gone!

To the owner of the hotel I would say-sack the middle-aged blonde receptionist who was on the desk Sunday 29th September because no amount of improvements will make up for rude staff.

Stayed: September 2013, traveled as a couple
6  Thank paula r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Millbrook Lodge Hotel

Address: 5 Drumaness Road, Ballynahinch BT24 8LS, Northern Ireland
Location: United Kingdom > Northern Ireland > County Down > Ballynahinch
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Ballynahinch
Price Range: $115 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Millbrook Lodge Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Just a short distance from the scenic Mourne Mountains, The Millbrook Lodge is a family-owned hotel, where the charm of a beautiful Georgian building has been carefully integrated with modern comfort and amenities. The hotel has sixteen bedrooms all en-suite, offering comfort, TV and tea and coffee making facilities. Exquisitely landscaped gardens provide six acres of tranquility and a perfect setting for photographs. The Head Chef provides a wide range of mouth-watering food options from breakfast through to dinner and Sunday lunch with Pensioner's lunches and Early Bird Menu also available. Afternoon Tea, with a sumptuous selection of scones, traybakes and sandwiches has become one of the hotel's most popular eating experiences. ... more   less 
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Also Known As:
Millbrook Hotel Ballynahinch
Millbrook Lodge Hotel Ballynahinch, Northern Ireland, United Kingdom

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