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“GOOD FOOD but why no atmosphere?”
Review of Spice - CLOSED

Spice
Certificate of Excellence
Cuisines: Indian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Description: Spice Ballymena (Spice Palace) is an authentic Indian restaurant located in the centre of Ballymena town offering collections, deliveries and in-restaurant dining. Spice also cater for private functions, provide buffets upon request and are fully licensed with a bring-your-own option. There is ample car-parking facilities available nearby.
northern Ireland
Level Contributor
31 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“GOOD FOOD but why no atmosphere?”
Reviewed December 11, 2012

We have eaten here on numerous occasions - food is very good, well priced and nicely presented and to add to it you can BYO wine etc. However the atmosphere is non existent - we would usually be there on a Friday or Saturday night and as yet its never near full. Also if you are going bring cash with you - the card machine never works. I would like to see them do well but if it doesnt "spice" up I fear they are going to loose it !

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kilcurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelD90, Public Relations Manager at Spice, responded to this review, January 4, 2013
Hi Kilcurry,

Thank you for your review, great to hear you like our food and our new bring your own option. Our restaurant is split across two levels with our upstairs section, we are the biggest Indian restaurant in Ballymena, so later in the evening it may seem as though the restaurant is not as busy. We are thinking about changing our music to create more of an atmosphere, what do you think? You can contact us through our Facebook page to share your ideas. We have also resolved the issues we were having with our card reader, so hopefully next time you eat with us you won't have a problem paying by card.

Rachel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

126 reviews from our community

Visitor rating
    77
    30
    8
    7
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Polish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
24 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Spice didn't "do exactly what it said on the tin " The irony being that what it really lacked was spice!”
Reviewed December 10, 2012

Spice didn't "do exactly what it said on the tin "
The irony being that what it really lacked was spice!
In Fairness we were going to the cinema Saturday evening and had an hour window to eat a main with some Nan bread. The manager and staff were very accommodating and extremely pleasant. Indeed the food wasn't bad at all it was passable.
My partner asked for starter dish of prawns as her main and the management were glad to oblige, though it turned out to be extremely bland and did not compare to the opposition in Galgorm. Though it has to be said the prawns were beautifully fresh; the Puri sauce let the dish down.
There was less than a hint of chili or ginger to give the flavor some kick , and the same complaint is true of my madras which i ate casually without breaking sweat so timid was the heat from a rated, four star dish for hot spice.
A tip for the chef is to inquire if the customer wants the dish dumbed down.
also the chicken was a little on the dry side and there was not enough of it.
All this considered i will give this restaurant another try but tell them not to hold back

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank arty m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelD90, Public Relations Manager at Spice, responded to this review, January 4, 2013
Hi arty m,

Thank you for your feedback, it is disappointing to hear that you did not feel our food was spicy enough on your last visit, we try to ensure our dishes are suitable for the majority of customers but we can and do make our dishes hotter upon request. It is great to know our customer service reflected our reputation on your visit, we aim to be as accomodating as possible for our customers, and our prawns are often commented on both for their size and their freshness. Our chicken is marinated in-house daily and I am surprised that you found yours to be dry - perhaps you will dine with us again soon and leave another review to let me know what you think? Please do request that your dishes are given an extra "kick" if you like the hot stuff!

Rachel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballymena, United Kingdom
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Superb!”
Reviewed November 20, 2012

This Restaurant always meets the very highest standards. Superb food beautifully presented, and service which is second to none. The manager makes a point of talking to his customers and has a knack of recommending different dishes to try, so if you are visiting it is nice to try something slightly different.

I cannot recommend Spice highly enough!

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank wavespotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelD90, Public Relations Manager at Spice, responded to this review, January 4, 2013
Hi wavespotter,

Thank you very much for your comments, wonderful to hear that you like our restaurant and food so much, we take great pride in our food and it's great to hear the response from customers when they enjoy their visit. We are asked quite often to recommend dishes because we offer much more than the typical Indian meals, and we like to think we have gotten good at it! Hope you will eat with us again soon.

Rachel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
“Excellent”
Reviewed November 7, 2012

Popped into Spice un-announced and received a very warm welcome. Excellent service, menu and variety. You can't go wrong here folks !

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank VIPPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelD90, Public Relations Manager at Spice, responded to this review, January 4, 2013
VIPPilot,

Thank you for your review of your visit. Hope you will eat with us again.

Rachel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“The best Indian around!!!”
Reviewed November 5, 2012

Spice has the be the best Indian I have ever had. The food is always gorgeous and fresh. The staff are so lovely! The manager often helps me choose what to have he always picks something for me which I love everytime as I can never make up mu mind. I have never had any complaints about this place and I come here quite often! Definitely 5*s from me. Ballymenas best restaurant :)

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Eeedie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelD90, Public Relations Manager at Spice, responded to this review, January 4, 2013
Hi Eeedie1,

Thank you so much for your feedback, we love hearing how much our customers enjoy their meals with us and we hope you keep enjoying our food in the future!

Rachel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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