Arrived at galgorm for my mothers christmas present. We had booked a deluxe family room, for myself, mum and sister. We decided not to book the packages, so we could pick our own treatments, and not be restricted to a set menu.
We had a few issues throughout our stay and generally we were left disappointed.
We had been talking for weeks about sitting outside in the hottub so we excitedly couldn't wait to get into this, what a disappointment!
It was luke warm, another customer told us there was a notice in the spa reception saying there was a fault. Could only sit in it for two minutes before we had to get out, freezing.
Another down point was the female toilets, the ladies sanitary bins in one of the cubicles was full to overflowing. Not a sight i need to see anywhere, never mind a top notch hotel!
I went on up to the deluxe room after being told by spa staff our bags had already been taken up. On arrival i was a bit disappointed in the room. This Was a standard room, in my opinion and there was no sign of our bags. I checked out our view only to find we had a great view of the car park, so i rang down to reception to ask could we have a river view, where i was told there would be a small charge for a river view. The receptionist told me she'd ring me back in a minute once she'd checked what was available. As i waited for her call i didnt want to sit down anywhere in case we were moving again in a few minutes. After a good 10 minutes i rang down to the spa and asked for our bags to be brought up, they arrived in five minutes which was very good. After another 10 minutes i gave up on reception ringing me back and i started to run a bath. When they rang i was told there were only standard family rooms left with a river view and as we had already paid for deluxe room....i didnt say i couldn't be bothered waiting any longer for you and had gave up, but at least i knew we were supposed to have a deluxe room.
When our bags were brought up by Jack, i asked him how to get the heat on as i had noticed it was cold when i was sitting waiting. He told me engineers were working on the heating and it should be fixed in an hour or so.
Whilst getting ready to go out i rang down to reception and told them the heating was till off. I was told the heating was on a timer and would be on shortly
We got ready and went down to gillies for tea, it was freezing in there. Spoke to the manager in here and he told us there was no where warmer. The food was fairly grim and very expensive. No way would i want to eat in here again.
Back to the room again, still freezing. Rang to reception again, jack came back up to room and told us there was a fault and he would see about getting us moved. He came back up again and brought us up an electric heater. We had to wear our socks in bed!! Did you ever!!
Another knock on the door and the manager arrived, he checked the radiators and one was now luke warm. He was very good and offered us late check out and lunch, which we declined as we were planning a mornings shopping in Ballymena.
We had a fair nights sleep. Next morning we thoroughly enjoyed our breakfast.
On checking out i wasnt asked did we enjoy our stay, as i had heard others having been asked, I'm certain this was a "don't ask them and hope they say nothing scenario". This was confirmed to me when i told how we had been speaking to the manager the night before about compensation. She certainly appeared to know what i was talking about. A manager duly arrived and again there was obviously a handover from the night manager who knew what our issues were. We were asked what we wanted or expected and we did the typical northern ireland thing of downplaying our gripes in case we looked like we were complainers. My sister thankfully said monetary compensation, as we intended never to come back. We were offered £60 discount, which we accepted. An expensive one night stay for three, £465.
- Official Description (provided by the hotel):
- Northern Ireland's Premier luxury Hotel and Spa situated only 30 minutes from Belfast is the perfect location to relax and get away from it all...and with some fantastic accommodation and Spa offers this Spring, there really is no excuse not to treat yourself...Galgorm Resort & Spa is set in 163 acres of lush parkland near Northern Ireland's most renowned scenic attractions and is just 30 minutes from Belfast city centre, 20 minutes from Belfast International airport and 35 minutes from George Best Belfast City airport.Our facilities include 122 bedrooms and luxurious suites, designed in a contemporary style whilst keeping the focus on superior quality features associated with a classic country gentleman's residence. Full business communications facilities are provided in-room as well as entertainment for when it's time to relax.The resort also offers delightful countryside self catering cottages on site and unique log cabins situated alongside the flowing and tranquil River Maine.With miles of fishing on the River Maine, on-site stables, the most picturesque of walkways and cycle routes and the world class Spa at Galgorm, you'll find plenty to while away the hours as you escape into this home away from home. ... more less
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- Also Known As:
- Galgorm Resort And Spa
- Galgorm Hotel Ballymena
- Galgorm Manor Hotel
- Galgorm Manor Ballymena
- Galgorm Resort & Spa Ballymena, Northern Ireland