i was greatly looking forward to attending my nephew's wedding reception at Galgorm Resort and Spa but I left the venue feeling disappointed and somewhat annoyed.. I feel that not enough attention is paid to facilitate wedding guests. There was more than one wedding reception being held on this day and there was no one to direct guests to the correct function room. It is rather outrageous for visitors to have to find their own way around an unfamiliar,poorly lit building. Surely, if a member of staff cant be available to welcome guests, there could be visible directions /signs on display. I also think that it is unacceptable to "block off" stairs with a clothes rail. It is unsightly and positively dangerous.On reaching the lounge area,i discovered that a large number of guests, many of them middle aged, were standing, the room being too small to accommodate the numbers attending.. And we were standing for a consirerable length of time
The meal was delicious and well presented but there was such an impersonal atmosphere! The service was mechanical and indifferent.,absolutely no personal touch. I believe that many members of this hotel staff need to be trained to care for people . I appreciate that wedding receptions are exceptionally busy occasions but perhaps one wedding less per occasion might render better personal service and greater attention to detail.
This hotel has presence, a magnificent setting and aesthetically pleasing decor . It has potential to be really great but it lacks "soul". It needs to be much more person centred. Perhaps I was there on one of its off days.
- Official Description (provided by the hotel):
- Northern Ireland's Premier luxury Hotel and Spa situated only 30 minutes from Belfast is the perfect location to relax and get away from it all...and with some fantastic accommodation and Spa offers this Spring, there really is no excuse not to treat yourself...Galgorm Resort & Spa is set in 163 acres of lush parkland near Northern Ireland's most renowned scenic attractions and is just 30 minutes from Belfast city centre, 20 minutes from Belfast International airport and 35 minutes from George Best Belfast City airport.Our facilities include 122 bedrooms and luxurious suites, designed in a contemporary style whilst keeping the focus on superior quality features associated with a classic country gentleman's residence. Full business communications facilities are provided in-room as well as entertainment for when it's time to relax.The resort also offers delightful countryside self catering cottages on site and unique log cabins situated alongside the flowing and tranquil River Maine.With miles of fishing on the River Maine, on-site stables, the most picturesque of walkways and cycle routes and the world class Spa at Galgorm, you'll find plenty to while away the hours as you escape into this home away from home. ... more less
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- Also Known As:
- Galgorm Resort And Spa
- Galgorm Hotel Ballymena
- Galgorm Manor Hotel
- Galgorm Manor Ballymena
- Galgorm Resort & Spa Ballymena, Northern Ireland