We paid £2400 for a seasonal pitch here this year and they were really good until my son had an accident in their indoor pool. There was a broken tile on the floor of the pool and he cut his foot really badly, there was blood everywhere. Firstly we had to get our first aid kit from our caravan as theirs was so badly stocked. Then the First Aider didn't know how to put butterfly stitches on, another customer (a paramedic had to do it for her). I had to take my son to hospital to make sure there was nothing in the cut and nobody came to see if he was ok afterwards. Three times after that I asked for a phone call from the Manager/Owner which never happened. The accident stopped my son from wearing shoes all week until the cut had healed which meant he missed out on things that had already been organised with a youth group he's a member of. We asked for him to be compensated (only by a free swim/bag of sweets) just a gesture to acknowledge what had happed but they did nothing. In fact the only time they have contacted me since was to see if we were going to pay them again for next year. Needless to say I ignored their request for a phone call back as they had done with us!!!!
- Official Description (provided by the hotel):
- Newlands is a family run park located in the picturesque World Heritage village of Charmouth just a stones throw from the fossil rich Jurassic Coast near the Dorset/Devon border. Set in 23 acres of landscaped grounds, the park offers a range of luxury accommodation and modern facilities for tents and tourers. With a host of local attractions for families and couples, you'll find our five star holiday park the perfect place to spend some quality time whatever the season. ... more less
- Reservation Options:
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- Also Known As:
- Newlands Holiday Park Hotel Charmouth
- Newlands Holidays Charmouth, Dorset