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Reviewed October 5, 2013

The facilities of this resort IE the pool, mini golf, play areas etc are the only things that made our holiday bearable, and well as the good location.

The accommodation was completely unkempt - dirty kitchen, no oven pans, dirty utensils, unsafe toaster, leaky shower, filthy floors, filthy carpets, dirty fridge with left over food from previously occupants, unsafe oven (no labels on it for heat etc) wobbly bunk beds, missing window handles, no restricter on the 1st floor bedroom windows, no towel rail or shelf in the bathroom - generally needed a good overhaul.

We spoke to a staff member about the leaky shower as it flooded the bathroom - we were told that someone would come to fix it, but no one turned up to do this. Although, we must say that the maintenance man did come pretty promptly when asked to put the restricter on the window!

We booked through The Sun Holidays, so we knew we wouldn't be getting 5* accommodation but we did have average expectations for this resort. Reading some of the other Trip Advisor reviews during the same week we were staying there (16th September) it would seem that the cleaning staff need to be retrained!

We wrote a letter directly to the General Manager of the holiday park, and his response was less than satisfying - his response was 'he can find no reports of your dissatisfaction' - obviously his staff didn't keep any record of the complaints that I made whilst staying at the resort including the cleanliness of the kitchen, so apparently it's my fault!

If you plan to visit this resort, make sure you take plenty of cleaning stuff, and have plans for things to do every day to get you out of the accommodation.

  • Stayed: September 2013
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1  Thank rachelb21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolacombe_Bay, Director of Sales at Golden Coast Holiday Village, responded to this reviewResponded October 30, 2013

I am very sorry to read that your stay at Golden Coast Holiday Village did not meet your expectations. We have received your correspondence direct to the Park, and have replied in full to each of your concerns. Aidan Glover - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

We booked this holiday as a last minute get away, as we received an offer email as we are staying at Woolacombe Village Park next year with the whole family. Well equipped park for couples and families, lots to do. We stayed in a budget villa, which was nice and clean and just what we needed. The weather was very misty and wet for three out of the four days of our break but we had a tour of the parks using the park bus service. The only down side was that the bus was a bit old and not suitable for buggys. Also when we went to the beach, it was a nightmare getting back to the park using the same park bus service. The bus only ran every hour, so there was a big que of people waiting to go back to there parks and not everyone could get on. The small baggage rack was stacked high with peoples buggys, which looked very unstable. My partner choose to walk back to the park with our 5month old baby in his buggy along the roads bearing in mind only part of it had footpaths.

  • Stayed: September 2013, traveled with family
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Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolacombe_Bay, Director of Sales at Golden Coast Holiday Village, responded to this reviewResponded October 8, 2013

I am pleased to read that your accommodation suited your family’s needs, and you found it clean on arrival. It’s wonderful to read that you utilised the additional facility of the Woolacombe Bus. We do ensure enough buses are running to collect all our waiting guests from the bus stop, and it would never be our intention for a guest to walk back to the Park if they didn’t wish to. I am pleased that you enjoyed the other aspects of your holiday with us, and we hope to see you again soon. Aidan Glover - General Manager

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Reviewed October 4, 2013

We have just returned from a Monday to Friday break at the Golden Coast which turned out to be really good. The booking that we made was for a silver caravan. We also were informed when booking that we could not have the accommodation until 4pm and yes they did stick to the time which was a little disappointing considering it was out of season and the park was not even half full and there were plenty of empty caravans. We had arrived at 2pm and were given our keys at 4pm. That aside the reception staff were very friendly we made our way to the caravan park which is just over a lane and outside the main park. On arrival we were disappointed with its location as it was the furthest van away down in the corner of the park and facing trees which made it very dark. The carpet and furnishings inside were all stained and and dirty so back up to reception where the young lady was excellent she soon allocated us another caravan which was spot on. We were very impressed with the overall resort with plenty of things to do from ten pin bowling to snooker, pool, and indoor swimming pools. The on site shop has most things you could need and quite reasonably priced. Another plus is the regular shuttle bus that goes down into Woolacombe which you can use on purchase of a pass from reception also well priced. Another plus is the on site pub The Old Mill which has real ale. There is also another pub The Fortescue just a hundred yards from the main entrance (excellent Carvery) my wife and I enjoyed our stay and will be going

Room Tip: If staying in a caravan ask for one nearer the top of the site however the lodges looked amazing
  • Stayed: October 2013, traveled as a couple
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Thank ISCA13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolacombe_Bay, Director of Sales at Golden Coast Holiday Village, responded to this reviewResponded October 8, 2013

Thank you for your excellent review. I am very pleased our friendly Receptionists could find you an accommodation that was more suited to your expectations, and you could continue to have a great family holiday. I will be sure to pass your encouraging words on to our team. I am very pleased that you took advantage of the wide variety of facilities we offer for all the family, and utilised our Woolacombe Bus that takes you between our Parks that you can use the facilities at, and also down to the award winning beach! Thank you again for your kind words. Aidan Glover - General Manager

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Reviewed October 3, 2013

We decided to upgrade to a Silver Lodge and boy was it the right decision! Comfortable, cosy but roomy enough for us, well equipped, a proper home from home. It made a wonderful base for exploring beautiful north Devon. The site is well laid out, clean and with good facilities - especially the huge site shop! We will be returning to Golden Coast.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolacombe_Bay, Director of Sales at Golden Coast Holiday Village, responded to this reviewResponded October 8, 2013

It is fantastic to read your wonderful review! I am so pleased that you found your Silver Lodge a real “home from home”. We are lucky enough to be situated on the stunning North Devon coast, surrounded by beautiful sandy beaches, quaint villages and excellent attractions, and it is great to read you made the most of the local area. We can’t wait to welcome you back - keep checking the internet for the best returning offers! Aidan Glover - General Manager

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Reviewed October 3, 2013

We stayed in one of the Exclusive Caravans which was atcually over the road to the main site and it was nice and quiet as we went the last week in September (through the Sun holiday deal). The Park itself is well set up for families and has a good outdoor water section along with climbing walls etc. There are indoor pools along with a full size bowling alley and a small arcade. The entertainment is ideal for younger children but anything other than that it is typical of any caravan park and not great really.
The only negative point is the food on site is overpriced and awful, seriously I would advise against eating here. There are far better quality eating options down in Woolacombe bay (5 min drive) or Ilfracombe (10 mins away) and there are lots of pubs and restaurants in driving distance elsewhere.

Overal this was a great relaxing break for us as were not in the school holidays and there is plenty of amazing scenery to visit nearby.

Room Tip: As we went through the Sun Holiday Offer, we would advise to updgrade from the basic caravan as this is well worth the extra money
  • Stayed: September 2013, traveled as a couple
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Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolacombe_Bay, Director of Sales at Golden Coast Holiday Village, responded to this reviewResponded October 8, 2013

Thank you for taking the time to leave your great review. We have heavily invested in our facilities over the past few years, and it is fantastic to read that you enjoyed the wide range of activities we offer. I am sorry that some aspects of the Entertainment program were not to your individual taste; we aim to provide Entertainment for all the family, offering kids clubs ranging from 0-15 years of age, party dances, adult game shows, bingo, Parkstar shows and a range of visiting cabaret artists including illusionists, ventriloquists and vocalists. We hope to welcome you to Golden Coast in the future. Aidan Glover - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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