Would Never ever visit this park or recommend it to anyone ! Just returned from a 3 night visit to golden coast . Never been so glad to get home . This place should be shut down . Having visited many different holiday parks it is by far the worst place we have ever visited . On arrival we were given the keys to our silver lodge which we payed 635 pound for , for the three nights . On approach to the lodge the door and windows looked filthy and my first impressions were this doesn't look good . Entered the lodge to find ants all over the floor and floors that clearly hadn't been hoovered or cleaned . The kettle was thick with grease and dirt as was the oven. Mould covered the bedroom walls . There were no bins and the bathroom floor was covered with dirty water . Coming from a very clean home we immediately refused to stay in the filthy lodge and complained . We were told the housekeeping manager would come across immediately , she never did , we had to go find her . They offered us a move and once we had checked the alternative lodge we agreed to move . It was cleaner than the origional one but we still thoroughly cleaned it before use, and once in there again noted a problem with ants both on floors and in cupboards . The shower room was a health and safety hazard with the shower leaking all over the floor , no bath or slip mats and the shower falling off the wall and constant temperature change . When making up the beds linen was very dated , full of holes and covered with hair so had to be changed. Outside the lodge were a pile of around a hundred cig ends which we reported twice before they were removed . We ventured out the next morning to travel to the beach with the bus passes we had purchased . The bus travels around the 4 parks so is generally full when it arrives at golden coast so we waited an hour for the next bus , only when it arrived the queue of waiting people were packed on with people standing both upstairs ON AN OPEN TOP BUS ! And downstairs . When we asked why the second waiting bus was not being used we were told " ah everyone will fit on there , saves sending another bus . So we got on with everyone like packed sardines ! Getting back was even worse with buses running every hour , and still one bus running the queue to return to the park was around 200 people ! So rather than wait 2 hours we had no choice but to get a mini bus . We again complained about this service and had our bus pass fee refunded , along with the taxi fare . It is obvious to all that on a bank holiday weekend the park is going to be busy and people understand that but the park more than anyone should be full prepared for busy times . Also note when purchasing activity packages that age restrictions apply asthey are not pointed out . Staffing in the new outdoor activity area was very poor and we stood half an hour waiting to ask about the bungee trampoline and water walkers to be told it was closed . NO CLOSED SIGNS WERE IN PLACE . We tried to use the indoor swimming pool and were told " it's full " but you can use the outdoor one in the pouring rain and cold weather , so we passed on that too . The amusement arcades were constantly swallowing money with no staff around to rectify problems and the lady dealing with the token prizes is one of the rudest people I have ever come across . We were also short changed in the bar on 4 separate occasions . Having dealt with terry one of the managers who I must say was understanding and thoroughly decent , he organised a meeting with the general manager . However after waiting a day ( when we were willing to leave and go home ) we were then told that AIDEN GLOVER the general manager was not there ( even though we had been told he was on sight ) after insisting we spoke to him he finally came through to the club room to see us . I have never encountered a more arrogant , unhelpful man who clearly should not be doing the job he's doing . No apology , that our weekend was ruined and unable to take any negativity about the park , it's facilities and the fact he was basically not meeting the needs of people who are paying a lot of money to stay on a basically filthy complex . This man I can only say reminded me of someone off rogue traders once there exposed. So if your brave enough to visit this dirt hole , look out for him . Having read lots of other reviews I think it's time mr glover takes note and does something about the problems lots of people are commentingo on . On the positive side Chris and Nathan the entertainers are great and do aa fantastic job , as is the guy on the bungee trampoline who is fantastic with the kids and works really hard .
- Official Description (provided by the hotel):
- Golden Coast offers a unique holiday experience with something for everyone to enjoy. Situated at the head of a picturesque valley, the Park can be as action-packed or indulgently relaxing as you with with all the facilities you could dream of to keep all ages entertained from dawn to dusk. ... more less
- Also Known As:
- Golden Coast Holiday Village Hotel Woolacombe
- Golden Coast Holiday Village Woolacombe, Devon