There is nothing intrinsically wrong here, the staff are OK, the rooms are OK, the food is OK.
It's OK. But for the price one is being charged I would expect more than OK; the experience should be like the view, outstanding, but it's not.
It's almost like they are going through the motions of providing 5 star service and achieving 3 due to lack of motivation. It's a shame as with a little more focus on customer service and experience this could be a great hotel.
The kitchens close at 9pm, which is more like England in the 60's. These days it's usual to find kitchens open to 10pm at least.
On a positive note, the new pool area is fabulous, very contemporary, private, good for families.
Wish I could give a rating of 5, but in my opinion it currently only deserves a 3.
- Official Description (provided by the hotel):
- Much of the Hotel has been lovingly restored from the mid 1800's, creating it's unique and tranquil atmosphere. High ceilings, chandeliers and comfortable, quiet lounges are a testament to that era, and where first class modern amenities are required, they have been skilfully incorporated into the existing Woolacombe accommodation. We place high value on our staff. Trained to be attentive yet unobtrusive and to provide the kind of personal service that is so often hard to find. ... more less
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- Also Known As:
- Woolacombe Bay Hotel
- Bay Woolacombe
- The Woolacombe Bay Hotel Devon