My wife, my mother and myself called in for lunch and asked for a table in the restaurant. We were told that the restaurant was closed because it was holiday time and no conferences were booked at the hotel, but we were welcome to eat in the bar area. We decided to do this and were given a bar menu and a limited restaurant menu and shown the "specials" board. We then ordered drinks and went to study the menu's. I was asked to leave a debit or credit card at the bar where it would be kept in the till. I refused to do this whatever do they think they are doing, we read about security issues all the time.
We made our choices for food and ordered at the bar. When the food came it was not ours but another table but my wife's meal was also brought. My mother's and my meals came about 4-5 minutes later, not at all impressive. The meal itself was nicely presented and was well cooked and exactly of a standard that I would expect from a hotel of this standard.
When we came to pay there was a wait and eventually the hotel receptionist came to help out. We presented a debit card for payment which was put into the machine and the transaction started, only for the other member of staff to snatch it back and cancel the transaction. Evidently the machine was being used to process another payment..
All in all a very disappointing experience.
- Official Description (provided by the hotel):
- Set In 2 acres on the edge of the market town of Tiverton in the heart of beautiful Mid Devon, we are a 69 room mid-market hotel with extensive conference and banqueting facilities. We are very accessible from junction 27 M5 motorway and we offer free on site parking including recharging facilities for electric vehicles. We have a range of standard and superior rooms and we also offer free Wifi. We look forward to welcoming you to our hotel. ... more less
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- Also Known As:
- Best Western Tiverton Hotel Devon
- Tiverton Best Western