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“Quiet Break”

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The Imperial Exmouth Hotel
Ranked #6 of 11 Hotels in Exmouth
Salisbury, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Quiet Break”
Reviewed July 10, 2012

We have just returned from a 3 night break at the Imperial. It is beautifully situated by the coast and town is just a short walk away.
It had a lovely old world feel to the hotel. The refurbished lounge and dining room are lovely. We had a standard room which was OK but a bit tired. Worst part was the lack of light, the lamp we shared was so dim we could hardly read.
The reception staff were lovely and really helpful when we had a problem.
Our main downside was the food which was quite poor. The selection was not good unless we paid extra and the speed it was given to us showed it was prepared beforehand. The quality of the food left much to be desired although our waitress was lovely.
If we returned which we might well do we would ask for a superior room and would have just B&B as there are lots of restaurants and pubs in town

Room Tip: Ask for a room facing the sea, superior rooms look a lot better than standard
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  • Stayed July 2012, traveled as a couple
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Helpful?
5 Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
Thank you for your review.
I am pleased you enjoyed the majority of your stay with us.
The new al a carte menu is well received by the majority of our guests as it offers more choice and variety to the menu.
We will be reviewing this on a regular basis and taking into account our customers feedback

Regards Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (195)
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Cornwall
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 5, 2012

We stayed at the Imperial Hotel, Exmouth for a three night weekend break in late June/ early July this year and were very pleased with the service, food and our room ( Room 32). This was a superior room with a supplementary charge but it was very comfortable and with a delightful outlook over the hotel gardens, trees, and putting green. There were many birds, particularly seagulls and wood pigeons amusing us during the late afternoon and early evening and by late evening we could also see the coloured lights beside the water.
Generally the room was large and well decorated and equipped. Channels on the good sized flat screen television seemed to be limited but that may have been my problem when using the remote control. We slept very well and although I initially thought the mattress rather uncomfortably by the third night I become quite used to it.
Meals were well prepared and our waitress was marvellous, helping me choose gluten-free items from the menu. Although choices were sometimes limited there was always something attractive and well cooked. The vegetables however were a little over cooked for our taste.
Just across the road from the hotel there is a pleasant small park and within a short distance an attractive square surrounded by small coffee shops. If only our stay had been longer I would have loved to spend more time enjoying the atmosphere here. However we wanted to travel around the area and so using the first afternoon my partner took a boat trip around the bay while I walked along the esplanade and the next day we drove to Colyton and took a return tram ride to Seaton. I would recommend this to anyone interested in either birds and wildlife or in trams. The only drawback was the cold wind as we were in an open carriage but the hot coffee in the old train waiting room when we returned to Colyton soon warmed us up again. Later that day we went to look at the restored Mill in nearby Otterton. We found that the village was celebrating that weekend by opening thirteen small gardens for charity and we enjoyed the friendly welcome owners and other villagers gave us. The mill itself was also well worth a visit with interesting local crafts being displayed.
It was unfortunate that the whole weekend was cold and overcast but never-the-less we had a really good time in the Imperial Hotel and in Exmouth and the surrounding area. The hotel is not large but it has very good car parking at the back and a lovely setting fronting onto the coastal esplanade. The staff are great, the food acceptable and we look forward to coming back again before too long.

  • Stayed June 2012, traveled as a couple
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Helpful?
3 Thank CornwallCountrygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
I am pleased you had a great weekend and enjoyed our gardens and extensive views across the Estuary.
The hotel is in an ideal location and our car park can accommodate all our guests

Thank you Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 3, 2012

Had a two day break here last weekend. I thought it was excellent value for money, the food was very good and the service and atitude of the staff was second to none - thank you!

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
4 Thank Ringolumber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
I will pass on your kind compliments to all the staff at the Imperial and I hope you return in the near future

Regards Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thatcham, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 2, 2012

We recently had 7 nights at the Imperial (Fri to Fri) and whilst there were some plus points i.e good parking facility, well kept grounds, most of the staff helpful & friendly, well situated for sea front and shops, entertainment available on three of the nights was good standard, unfortunately there were some problems. When booking, we were unable to upgrade and therefore had standard rooms (two adjoining) but were somewhat concerned at no hot water! Fair enough for a couple of days but in fact we had none throughout the week, with daily various excuses, and had to be content with, at the best, lukewarm showers. The rooms overlooked the car park which, whilst not too attractive, was no real drawback. However we thought the floor covering in both the main room and the bathroom could certainly do with a replacement as soon as possible and the room lighting was so dull it was not easy to read a book. Very small television set, though picture quality O.K. As for meals, opinions amongst our gang of four varied from very dis-appointed to reasonable though the introduction of Shearings "Summer a la carte" menu midway during our stay did not help as it meant that such items as Salads, Fruit selection and Cheese & Biscuits, which had been on the general all in menu suddenly dis-appeared and were now available on a charge basis. Having had a very good Shearings break only a few weeks earlier, on this occasion we felt let down . Personal opinion is that if the Imperial got its act together and rectified such problems as no hot water with the minimum of delay and took the trouble to improve the quality of its standard room accomodation, then it might be worthwhile going back to.

Room Tip: Would nor recommend standard room - go for an upgrade
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  • Stayed June 2012, traveled with friends
    • Value
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Helpful?
9 Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
Thank you for posting your review. We have now rectified the problem with the hot water. This was not a simple issue and took time for the manufaturers to send a replacement boiler.
Most rooms have been refurbished and we have recently installed new televisoins. The al a carte menu has been introiduced to give more choice and variation to the menu.

Regards Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ecclesfield
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 30, 2012

Just returned home from 5 days with Shearings. The Hotel was clean, the staff friendly and the food good. The stay was spoilt by the lack of hot water. What a shame

  • Stayed June 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank johnandsue51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
Thank you for your well balanced review. The hot water issue has been resolved and I apologise for the lack of hot water. We had to repalce the hot water boiler which was only installed two years ago.

Regards Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 26, 2012

The main two pre-requisites for a comfortable hotel are warm bedrooms and ample hot water. Neither was available at the Imperial Exmouth where we stayed for a three night weekend break. The room's heating was off for the summer even though the weather was February-like (this was the end of June) and the room cold. For the first 24 hours there was no hot water either because "the boiler had developed a problem." Even was the bpiler problem was resolved, the water was tepid at best.
The hotel public rooms have been refurbished. Not so the "standard" bedroom we had which was tired with a bathroom that was dirty as well as cold.
No complaints about the staff who were pleasant and hard-working for the most part but the food was mediocre. The all-in tariff included a number of menu choices but items such as steak bore a supplement of £6.95 a person. Food was served so quickly after ordering that it was obviously pre-cooked and kept warm (not so the steak at a supplment which required waiting time).
Location was good - near the sea promenade and town centre and with ample hotel parking.
The three night deal through Shearings seemed a good price at over £300 for two but for the money I felt we could have had a better deal at an upmarket b and b. With warm rooms and hot water.
We certainly would not book a Shearings deal again.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
6 Thank alwal_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
Thank you for your response.

The hotel did have a problem with the hot water boiler which failed and has now been replaced.
We did manage to switch the hot water over through the heating boilers until the issue was resolved.
I apologise for this unforseeable problem with the hot water.
Regards Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2012

We stayed at The Imperial in June on the jubilee weekend.The hotel is well situated across from the beach and close to town centre and all amenities.
The food was excellent and the staff friendly and helpful.Room was well furnished although the T V was a bit dated.

Room Tip: Sea facing or superior rooms if required but not essential.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank englishfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Imperial Exmouth Hotel, responded to this review, July 16, 2012
I am please you felt the quality of food was excellent and that you had an enjoyable stay.
The tv's have now been replaced to slim LCD TV's

Regards Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Imperial Exmouth Hotel

Property: The Imperial Exmouth Hotel
Address: The Imperial Hotel Esplanade, Exmouth EX8 2SW, England
Phone Number:
Location: United Kingdom > England > Devon > Exmouth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #6 of 11 Hotels in Exmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Imperial Exmouth Hotel 3*
Number of rooms: 57
Official Description (provided by the hotel):
The Imperial Hotel is an elegant, spacious hotel overlooking the sea, set in magnificent gardens. It is a perfect base for leisure travellers wishing to explore the beauty of Devon, within easy reach of Torquay and Exeter. Exmouth is famous for its magnificent sandy beach and coastal paths, providing countless opportunities for lovers of the outdoors. Just 10 miles west of the town, you’ll find the solitude and beauty of Dartmoor National Park. The Hotel houses all of the amenities and facilities you would expect from a Coast and Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
Imperial Hotel Exmouth
The Imperial Exmouth Hotel Devon

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