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“Long Weekend Break” 4 of 5 bubbles
Review of Bay Grand Hotel

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Bay Grand Hotel
Ranked #5 of 10 Hotels in Exmouth
Manchester, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Long Weekend Break”
4 of 5 bubbles Reviewed November 20, 2012

Just returned from a weekend break - Friday to Monday - at the Grand Hotel in Exmouth. Good hotel with excellent relaxing lounges, bar and entertainment room. Set directly opposite the promenade overlooking the sea. A lot of refurbishment has taken place to this hotel - the public lounges have been redecorated and new furniture installed. Many of the bedrooms have also been renovated - if you can afford it (£18 per person per stay) it is well worth upgrading to a sea view room which offers every facility. Good varied menus throughout with at least 3/4 choices in the evening for the 3-course meal and a hearty breakfast. Really pleasant waitresses in the dining room - nothing was too much trouble and the service was quick and efficient. Entertainment in the evening consisted of 3 games of bingo which we were luckly enough to win twice, a quiz which was fun, a vocalist then background music. We were allowed four drinks per person each evening which kept the bill down. A great holiday at a great price - thank you Shearings. This hotel is in a good location - just minutes to the town centre through a small but very nice park. This was our first experience of a last minute trip with Shearings and we enjoyed it very much. We will certainly be trying out some of the other locations they offer around the country.

Room Tip: It is worth paying the extra to upgrade to a sea view room. The one we stayed in had been renovated...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pat V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 23, 2012
Thank you for taking the time to write a lovely review. Its so nice to hear that the hard work and effort that the team at the hotel puts in is noticed and appreciated.
Shearings have many other wonderful hotels in lots of stunning locations. We hope to see you again sometime here at the Grand, and that you will continue using Shearings holidays.
Regards
Kenny, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
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    108
    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • English first
  • Any
English first
Praze-An-Beeble, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 17, 2012

We booked a room with a sea view so that I could stay in the room and rest if I wasn't well enough to walk about. When we arrived for a 4 night break for hubby's birthday we had been upgraded to a lovely Premier room. All recently decorated and revamped, what a treat for both of us. We traveled by car but there was also three coaches booked for the same amount of time. No problem there! Meals were served in record time (nothing to write home about) but basic and filling. Full English breakfast and three course evening meals plus coffee. Staff everywhere in the hotel were fantastic from reception to bar staff and chamber maids. Waiting staff were very happy and remembered our requests from the previous days. Well done the Bay Grand, this was our second visit.and will visit again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SilverSurfer4960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 19, 2012
Thank you for your review.
I am pleased to hear that you enjoyed your upgraded room, this is something we have introduced in a lot of our hotels over the last couple of years.
Once again in a review the Fantastic team here at the Grand are mentioned, they do a great job
and deserve all the credit they get.
See you again soon.
Kenny
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manhester
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

stayed at this hotel for 5 days dispite what you read on this site i found the food good and varied
and the staff were realy good. as was our coach driver Guy he was great and a credit to shearings
they should give him a bonus. remember you can please some people some off the time but not all of the people all of the time and then you get the professional moaners all ican say is give it a chance
and you will enjoy it

Room Tip: rooms close to lifts can be noisey
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roystreet44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 16, 2012
Thank you for your review.
Its nice to to hear when the guests mention the excellant staff, we do have a fantastic team here at the Grand who do a wonderful job, i will pass your comments on to the team.
I am pleased that you enjoyed your stay, and took the time to write a very honest and positive review.
Kenny General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed November 14, 2012

We have just returned from a 4 day break with national holidays and alhto' the hotel is clean and commands a prime position on the sea front there is no atmosphere, everyone sits around in the bar reading newspapers provided by the hotel which was very kind of them but this seemed to cut off the art of conversation between guests, I had the distinct feeling of being in a library some of the time.
The dining room staff are hard working and pleasant with nice smiles, serving up decent portions of food, the bar staff however were very sullen and a smile would not have gone amiss here, altho' maybe that was down to the fact that everyone had their noses stuck in a newspaper.
Perhaps the hotel could create a reading room which would alter the atmosphere in the bar !!!!

We had a ground floor room no 4 which had a limited sea view as we looked straight into the car park the only privacy we had was to pull the net curtains across hence no view, bearing in mind I paid for a sea view, when I asked the assistant manager if we could have an upper floor seaview he said they had all gone despite the room above us being empty all weekend.
Our room was comfy enough apart from the noise from the lift and the extractor fan from downstairs, but we slept good when all these noises stopped. The bathroom was ok but the shower head needed descaling as it trickled out but the water was very hot, the bed was spotless and very comfy and the hospiality tray was replenished every day and the towels changed.
The entertainment reflected the price we paid but did the job and why everyone was crammed into such a small space when there is a fantastic ballroom unused is beyond belief.
This could be a great hotel with a few minor changes and some attention to the things that dont work, but worth all of the £99 we paid .

Exmouth is a nice resort with lovely views across the estuary and good flat walking , the town is within easy reach of the hotel as is the railway and bus station and the marina nestled between the luxury apartments is worth a look .

Room Tip: avoid no 4 on the ground floor, if you want a sea view go upstairs !!!
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  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Myra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 16, 2012
.
Thank you for taking the time to write a review, i am pleased to hear that you found your break excellant value for money.
We are always striving to be better and improve up on the excellant service we offer, and look forward to welcoming you back to the Grand in the future.
Kenny
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

Just stayed 4 days at this hotel we had a great time, room was clean, food was very good with a varied menu, the staff in the restaraunt were quick and efficent. Our friend celebrated his 70th birthday and they did everything to make his birthday a good one. We never had to leave the hotel on an evening as the entertainment was really good, not forgetting to mention our coach driver Guy who was very good pointing out the lovely sights on our tours

Room Tip: ask for a room away from lift
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank joyce h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 13, 2012
Thank you for your review.

I am pleased to hear you had a great time, and we look forward to welcoming you here again,
We pride ourselves on our customer care and work very hard to ensure our guests are made to feel welcome and their needs are catered for.

Kenny
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Neots, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

Warm welcome from a very friendly staff at this hotel gets your holiday off to a good start,rooms very good,food excelent.Exmouth itself fine little place. visit Sidmouth just a little way along the coast or get the ferry andvisit Powderham castle.Wr recomend this hotel to everyone.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bruce a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 10, 2012
Thank you for taking the time to write a review.
The hotel is situated in a lovely location on the jurassic coast, with places such as Sidmouth and Budleigh Salterton just a short distance away. We're glad that your holiday was enhanced by our terrific staff and we hope to welcome you back in the near future.

Regards
Kenny, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thanet UK
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

The Hotel is situated on the sea front. The lounge and bar area were comfortable and pleasant. The staff were excellent and the food was good. Our bedroom was a bit worn but spotlessly clean.
I would recommend the hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, November 5, 2012
Thank you for your review.

Thank you for your comments, we take a lot of pride in the service we offer and it is very nice when it is mentioned in reviews.
We do have a refurbishment programme in place which includes the Bedrooms.
We look forward to seeing you again here at the Grand.

Kenny

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Grand Hotel

Property: Bay Grand Hotel
Address: 5 Morton Crescent, Exmouth EX8 1BE, England
Phone Number:
Location: United Kingdom > England > Devon > Exmouth
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Exmouth
Price Range (Based on Average Rates): $
Number of rooms: 74
Official Description (provided by the hotel):
The Bay Grand Hotel enjoys a superb position on the seafront opposite Golden Sands Beach. The hotel benefits from fantastic views across the Exe Estuary towards Dawlish Warren. The Hotel is set in a Crescent of elegant houses - the first crescent of its kind to be built in Devon with every house facing the sea. Panoramic views across Lyme Bay and the estuary can be seen from all front facing rooms along with Drakes Bar, lounges and our relaxing gardens. The Regency entertainment suite and bar provide the perfect place to unwind. Exmouth is the gateway to the World Heritage Jurassic Coast stretching as far as Dorset and is renowned for its red cliffs and sand dunes. An ideal resort to explore the rest of Devon, it also boasts an old fashioned promenade and stunning Georgian architecture. ... more   less 
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Also Known As:
Bay Grand Hotel Exmouth, Devon

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