I stayed 6 nights in January. The room and the bed looked alright. The second night I had suspicions that my mattress had been changed because I could feel all the springs moving under my back as a collapsed mattress would do.
The bathroom mirror light was not working, no towel rail or anywhere else to hang a towel, the shower had hardly any pressure, one morning it even took 3 to 4 minutes for any water to come out at all - maybe due to many people having a shower at the same time? The shower area was so small you couldn't move without the plastic curtain sticking to your body. I thought the condition was due to me bargaining the price down for my stay but this should not be an excuses for such a condition.
After my complaint the mattress was changed, the light bulb replaced although though still nowhere to hang my towel. Breakfast was good and the staff were friendly.
I've been in the hotel trade for many years and in different countries, my stay at the Dolphin Hotel was a very disappointing experience. The next time I come to Exmouth I will certainly avoid the Dolphin. I only paid £160 for the 6 nights but it wasn't even worth that much.
It's my opinion that whenever a guest arrives at any hotel the room should be checked before-hand so that the customer doesn't have to complain.
- Official Description (provided by the hotel):
- The Dolphin Hotel in Exmouth is a friendly family run business that offers you a warm welcome. Situated just a few minutes walk from Exmouth' stunning golden sandy beaches and marina development it is a beautiful to visit. The town centre is about 3 minutes on foot offering a wide variety of restaurants and bars to choose from. The Dolphin Hotel offers rooms with private en- suite bathrooms and flat screen TVs, a choice of freshly cooked breakfasts in our modern dining area, as well as a cosy residential bar to relax in at the end the day. Free WIFI is available in all public area within the Hotel The Hotel rooms benefit from flat screen TVs , wardrobe storage space, seating and central heating, as well as tea/coffee making facilities. White fluffy towels and free toiletries are provided. Also hair dryers and ironing facilities are available upon request from reception. Guests can enjoy freshly cooked Full English breakfasts or a choice off the breakfast menu all cooked with local produce, along with fresh fruit, yogurts, cereal, toast and juice set out in our breakfast room. Vegetarian and special diets can be catered for on request prior to arriving. The Dolphin Hotel has limited on site parking and also passes for a local car park just a few minutes away, both facilities are free. Reserved parking will need to be requested at time of booking. The 2 mile sandy beach in Exmouth also runs onto the Jurassic Coastline, making it a perfect place for walkers and sightseers.Situated on the mouth of the river Exe it is popular with many watersports including kitesurfing and diving. Exmouth town centre is just a 5-minute walk away offering many shops and coffee bars to relax in. The Exmouth rail and bus stations are a 5 minute walk from the Hotel. The direct train route has 2 trains running each hour and the 57 bus service runs every 15 minutes both into Exeter. ... more less
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- Also Known As:
- Dolphin Hotel Exmouth
- The Dolphin Hotel Exmouth Devon