Recently stayed at Dawlish Sands Holiday Park and was left very angry and disappointed.
We arrived at 1.30 knowing checkin was at 4pm but the receptionist said the caravan should be ready soon so just keep checking back. 4.45pm our caravan was ready so not the best of starts. Just to note that reception was full of very angry people waiting for their caravans.
Now for the caravan.....No curtain on living room door, large patch of some sort of wallpaper peeling off wall in the twin room, no plugs, no grillpan, fridge made constant rattling sound, double bed had broken leg which kept collapsing. The worse thing was the table which when i pulled it out the top was'nt even fixed to the base and fell off nearly hitting my 3yr old daughter.
Someone came to look at what we had reported and he said he'd get maintanance to come asap and he fixed an old curtain to the string above the living room door as there was no curtain rail.
Anyway the maintainance guy came and replaced the table with one in even worse condition than the last one except it was screwed to the base. We still couldnt use it as the wood covering was peeling off round the edges and didnt think it was safe to have up while children were around.
The maintanance guy said he come back to finish sorting the other issues including putting up new curtain rail. This was Tues 22nd April..........we never saw him again aand none of the work was completed.
There has to be a level of Health and Safety and some sort of customer service as we only got a sorry and no offer of anything else, but this was appalling especially from a national company like this.
Its a good job that my daughter wasnt injured in this or indeed my son otherwise this would have gone alot further.
Myself and my Family will never stay with this park again nor will i recommend this park to anyone.
- Official Description (provided by the hotel):
- The gently sloping golden sands of Dawlish Warren stretch out for more than 2 miles, providing an idyllic and safe haven for splashing about. Dawlish Sands is all about enjoying your holiday the way you want to. The entertainment is fantastic and you won’t need to drive anywhere in the evenings when wining and dining with your family. It’s all here in the perfect holiday hotspot! ... more less
- Also Known As:
- Dawlish Sands Holiday Park Hotel Dawlish
- Dawlish Sands Holiday Park - Park Holidays UK Devon