Decided to go for afternoon tea on a very wet afternoon after reading good comments. Lovely staff greeted and opened doors for us and then the visit just went downhill sadly. What was to be a lovely anniversary high tea turned out to be an unpleasant and miserable experience. The waiting staff said they were full (4pm). We were told to wait in a large lounge. I went to sit on a settee by a window, but I was called back to sit in the area by the lounge entrance on a settee that was not comfy to eat and sit due to its size, there was a chair but then you were too high for the low table. The cold draught from the entrance was horrible. The stern and unsmiling waitress then gave us a menu but didn't ask if we were OK which she could tell we were quite uncomfortable. My husband and I were upset by the poor atmosphere, lack of charm after the initial greeting and the feeling of 'not being wanted'. Not really what we expected from such a lovely establishment. A smile would have gone a long way as would 'is this satisfactory for you?' especially as there was a free bay area by the window which would have been much more acceptable. We decided to leave much to the horror of the lounge manager but she never bothered to ask why ,but maybe she didn't need to!! Quite a ghastly experience. Maybe more training needed for these staff, a smile costs nothing and says a lot!
- Official Description (provided by the hotel):
- Set within its own private estate on the dramatically-beautiful Dartmoor National Park, Bovey Castle is a 5 AA Red Star country house hotel and an unrivalled destination for a luxurious rural retreat. Built at the turn of the century, Bovey Castle has remained loyal to the subtle vision of grandeur upon which it was founded, and the understated-elegance of this bygone era continues to echo throughout the hotel. Within the 275-acre estate sits the 60 bedroom hotel and 22 granite lodges, both offering luxurious accommodation for family breaks, activity holidays, romantic escapes or corporate and incentive team building. The championship 18-hole golf course surrounds the historic manor house, while the estate lends itself perfectly to Bovey Castle's extensive selection of on-site resort activities. Immerse yourself in the luxuriously-appointed decor and outstanding service, relax in the holistic spa and indulge your taste buds with decadent food and fabulous wines. ... more less
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- Also Known As:
- Bovey Castle North
- Hotel Bovey Castle
- Bovey Castle Hotel North Bovey, England