We have just returned from a bank holiday weekend break at this hotel and things have changed since last time we were here.
The hotel is in a great location and great views, right on a golf course but don't worry if you don't play as there is a lot of other things to keep you interested .( and plenty for the kids if you have them with you ).
The welcome at the front door where they park your car for you if great as was the warm welcome at reception.
We were upgraded to a castle room which is very well decorated.
We decided after a long journey to have tea in one if the great lounges, we ordered tea and biscuits , tea arrived no spoons and the biscuits never arrived neither.
On our first night we eat at the Edwardian Grill which is very nice and the food was fantastic.
Service was poor and it's just the little things that matter to make a nice night, we were asked if we wanted bread and said yes , it never came. We asked for water and again it never came we had to ask again for this again.
The people to our right had to wait over half an hour for there starters and they where in before us !!
We then decided to have tea in the lounge which arrived no spoons again !!
The following night we made the BIG mistake if eating in the casual bistro what a mistake.
There were only about 4 couples in when we got there, the staff leave us waiting and ignore us while talking at the bar, after a while my partner asked do we just sit down or do you sit us?, this waitress gave a deep sigh and showed us to a table right in the back corner.
We asked to move which was greeted again with a sigh and we were moved to a table of our choosing.
We ordered food and drinks , after half n hour neither had arrived, I then saw the waitress give our table a quick glance, check her pad , rip off the order and give it to the barman!!!
Drinks arrived 5 minutes later.
Nearly a hour later a waiter arrived to say "slight delay in your order"
I asked what they call a "slight delay "?
"Don't know I will ask the chief "
He came back to say about 15 minutes as he has just received the order .
Other people came in , again they were been ignored also, we saw people go to the waiters to ask how long their food was going to be as waiting a long time.
A honeymoon couple behind us never even got a menu and were completely ignored the whole time we were in.
Food arrived and I must say I have had better at a little chief not good at all.
Then the bill arrived very quickly , and they had the cheek to out in 12%service charge!!!!!!
On check out day we did complain to the reception and ask them to remove the charge as we did not feel we had received good enough service to warrant paying it.
It is like two different hotels the fine dining area is good just need to get service correct, but go through the doors to the bistro and your are in another world, very very poor.
It's just the little things, spoons, biscuits , good manners that make a hotel worth going back to.
- Official Description (provided by the hotel):
- Set within its own private estate on the dramatically-beautiful Dartmoor National Park, Bovey Castle is a 5 AA Red Star country house hotel and an unrivalled destination for a luxurious rural retreat. Built at the turn of the century, Bovey Castle has remained loyal to the subtle vision of grandeur upon which it was founded, and the understated-elegance of this bygone era continues to echo throughout the hotel. Within the 275-acre estate sits the 60 bedroom hotel and 22 granite lodges, both offering luxurious accommodation for family breaks, activity holidays, romantic escapes or corporate and incentive team building. The championship 18-hole golf course surrounds the historic manor house, while the estate lends itself perfectly to Bovey Castle's extensive selection of on-site resort activities. Immerse yourself in the luxuriously-appointed decor and outstanding service, relax in the holistic spa and indulge your taste buds with decadent food and fabulous wines. ... more less
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- Also Known As:
- Bovey Castle North
- Hotel Bovey Castle
- Bovey Castle Hotel North Bovey, England