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Perfect weekend getaway

We’ve just returned from another fabulous long weekend at Finlake. This was around our 8th visit... read more

Reviewed December 3, 2019
janeandged27
,
Bournemouth, United Kingdom
via mobile
Family Friendly

Had a great value family weekend. Booked a wooden lodge in the trees which the children loved... read more

Reviewed November 2, 2019
Webbystravels
,
Wellington, United Kingdom
via mobile
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All reviews short break pools are great life guards platinum lodge enjoyed our stay gradual slope splash zone holiday home indoor and outdoor pools main pool new build staff are great changing rooms all ages horse riding brilliant fun gym
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Reviewed December 3, 2019 via mobile

We’ve just returned from another fabulous long weekend at Finlake. This was around our 8th visit over the past few years and it just keeps getting better especially as the beautiful new spa is now open. Our lodge was great, immaculately clean and felt brand new and the staff were friendly and helpful as ever.
Already looking forward to our next visit.

Date of experience: December 2019
Thank janeandged27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2019

Joined a few months ago and have had nothing but problems so very disappointed especially for the price paying!
Joined and given misleading information. Don't trust the myband for payment after being charge for someone else's lunch. Was told it would be looked into and contacted back about how it happened but never happened. Eventually got a refund after having to go back to restaurant days later and wasnt right amount. No proper apology. Over charged on first month membership too so had to phone up to sort. Can never get booked onto classes want and limited classes available at weekends. Only just found out they offer a gym induction, surely this should be mentioned when join. Went in once struggled and put me off going back. Wasnt even shown gym when looked around. Nothing explained about how things work have had to ask other customers. Asked at joining about off peak times because of getting kids from school and getting there in time or going gym. Was told fine get there by 4. Now been told cuts you off at 3.30. Would never have joined if knew this. Recently changing room smelt awful and very strong of urine. Showers very weak. The list goes on and on. Will be writing to finlake too as speaking to them you never get anywhere. Gave up trying to book child birthday party too after months of constantly trying.

Date of experience: November 2019
2  Thank Neighbour83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2019 via mobile

Had a great value family weekend. Booked a wooden lodge in the trees which the children loved. Spacious clean and cosy, perfect.

Date of experience: November 2019
Thank Webbystravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2019

As we live fairly local to Finlake it made sense to take our grand children there for swimming lessons. The booking was easy, the staff extremely helpful and the choice of lessons really good, we were able to book the best for each child.
We watched as their confidence in the water grew.

Date of experience: June 2019
Thank Rosemary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2019

I was looking so forward to our holiday, we have been to finlake in chudleigh a few times before and have always enjoyed it.
But never again, had a few problems but nothing that could be sorted ( so I thought)
I complained about a leaking toilet ( wasn’t sorted )
The restaurant family of 7 sat down to eat , but only 6 received their meals after 45 minutes.
was told the other meal will be with us in 3 minutes
20 minutes later still waiting, we decided to pay and leave as it still hadn’t arrived .
But these was nothing compared to the the hot tub
We complained that the hot tub hadn’t been cleaned
Give them there due they did send a lad round,
But unfortunately he did do anything, as we found out to our dismay when we opened up the lid
A smell of stale smelly water hit us.
We reported it to reception but again nothing
I emailed when I arrived home, and my reply was sorry to hear this and thanks for bringing this to our attention.
Well thank for the customer service finlake
But never again .

Date of experience: August 2019
3  Thank Flaminamz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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